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23.8.2
Yokohama, Xanadu, Washington DC, Vancouver
The Consumer Service Portal enables business-to-consumer (B2C) organizations to support their customers. The portal provides out-of-the-box self-service capabilities that customers can use to search for information or request assistance from a customer service agent.
- Customers can search knowledge articles, engage with the community, create and manage cases, view products, initiate a chat with a chatbot or customer service agent and view publications.
- Customers can also manage their user profile, view products and update their notification preferences.
- Knowledge Management with the ability to view content and leverage AI Search
- Community content to view peer-to-peer content
- Case Management to track issues
- Service Catalog to automate requests
- Virtual or live agent chat using synchronous or asynchronous conversations
- Walk-up appointment management
- Field service appointment and work orders tracking
- User Profile Management
Bug fixes and security fixes
Required plugins and products
- Customer Service (com.sn_customerservice)