5
2.4.0
Xanadu, Washington DC, Vancouver
With Nexthink’s ServiceNow Incident Management Connector, ServiceNow consoles are populated with real-time end-user analytics that improves incident management, problem management and IT governance. In most cases, when an incident is created within ServiceNow, the incident is associated with an end-user and their endpoint device (CI). Nexthink provides real-time performance, security metrics, and configuration status information from the CI to equip ServiceNow users with complete visibility and ability to remediate in real-time.
- Access a real-time device checklist device directly in the ServiceNow console to gain additional context about the impacted device and improve decision-making.
- Take snapshots of device scores to understand their health and status at the time of the incident.
- Automate the discovery and population of user and device information in the incident form for faster incident management.
- Trigger Nexthink remote actions from ServiceNow for instant investigations and remediations.
- Open the device view of the Nexthink Finder from ServiceNow for further analysis in Nexthink.
- Optimize the Agent Workspace console with key actionable insight and automation.
- Deploy the Nexthink self-help widget in the ServiceNow Service Portal to proactively enable employees to resolve issues by themselves without IT interactions.