1
1.0.0
Yokohama
The Corrigo Integration into Servicenow delivers an integration template to customers with both ServiceNow WSD and Corrigo Enterprise. Once entitlements for both solutions are confirmed the customer will be able to deploy the integration template in a simple manner, or work with JLL to leverage the template to and blend the user interface so the end user only selects what they need and the application manages the correct routing and integrated communication for a seemless engagement.
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Eliminate Double-Entry with Real-Time Sync: Free up your team from hours of manual data entry. Service cases, status updates, user comments, and notes flow instantly and automatically between both systems, ensuring a single source of truth.
- Get the Right Tech to the Right Place, Faster: Prevent costly delays and dispatch errors. The integration smartly maps request details to the correct Corrigo asset and location, ensuring the right technician is dispatched with the right information from the start.
- Reduce 'Status Update' Calls: Give employees the self-service visibility they expect. Comments and notes from your technicians in Corrigo are seen by the requester in ServiceNow, reducing interruptions and improving satisfaction.
- Never Lose a Work Order with Simple Error Resolution: If a sync fails (e.g., due to a data mismatch), a designated administrator gets clear alerts with actionable information. Our simple "retry" functionality lets you fix the issue and re-process the transaction without needing technical support or losing the ticket.
- Go Live Faster with a Pre-Built Solution: Avoid a lengthy and expensive custom IT project. This integration is delivered as a pre-built template (Spoke) for simplified installation and activation from the ServiceNow Store.
Initial Release Features Include:
- Workplace Service table (map assignment routing).
- Bi-directional Integration to Corrigo around Workplace Cases; including status updates and comments.
- Assumes alignment of Service Types and Locations between the two systems.
To successfully implement this integration, the following prerequisites are required:
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ServiceNow Workplace Service Delivery (WSD) Pro or higher licensing.
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An active Corrigo Enterprise SaaS license