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11.0.4
Zurich, Yokohama Patch 4, Yokohama, Xanadu
The ServiceNow Accounts Payable Invoice Processing application helps automate the end-to-end process from invoice ingestion through purchase order matching, exception resolution, and approval. Maintain visibility into the process to identify bottlenecks and reduce risk.
- Invoice processing workflow with automated purchase order matching
- Identify invoice exceptions and enable collaboration for expedited resolution
- Leverage Service Level Management to track and measure SLAs for continual process improvement
- Approval workflows
- ERP integration error handling workflow
- Support distribution sets to automates the cost allocation based on the distribution set rules.
- Ensures the ERP source is same for all the reference fields when the invoice created using API, Manual and DocIntel process
- Distribution sets: This capability automates cost allocation across invoice lines using predefined templates based on supplier, country, invoice type, or ledger account etc. It works for both PO and non-PO invoices and ensures clear traceability of allocation sources. Distribution sets can be applied manually by AP specialists or automatically based on matching criteria. Once applied, allocation records are generated instantly.
- Reference Data Integrity. Ensures invoices use accurate, consistent reference data across ERP systems by validating source alignment during creation. Prevents mismatches that cause posting failures and manual rework. Applies to invoices created via API, Manual, and DocIntel processes.
- Improved accuracy for three exception types: Insufficient Goods Receipt, Insufficient Funds (line and header). Reduces false positives and streamlines processing.
Required plugins and products: The Accounts Payable Invoice Processing (com.sn_ap_apm) application installs the following dependent plugins:
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- Invoice Case Management (sn_ap_cm)
- Accounts Payable Operations integration with Document Intelligence (sn_ap_ic)
- Other plugins and products
- Now Assist for Accounts Payable Operations (sn_ap_gen_ai)
- Permissions and roles: Role required to install the application: System administrator (admin)