0
7.5.0
Australia Patch 4, Australia Patch 3, Australia, Zurich Patch 4, Zurich, Yokohama
Standalone Application
The ServiceNow® Retail Core application empowers frontline managers and associates to seamlessly manage day-to-day store operations by automating routine tasks and enabling customers to resolve issues through self-service. This frees staff time to focus on customer engagement. It also enables two-way communication and visibility between stores and headquarters (HQ), enhancing staff productivity and reducing operational costs.
- Streamlines the connection between HQ and retail organizations by increasing visibility and enabling teams in these retail organizations to complete tasks.
- Improves the employee experience in retail organizations with self-service tools such as a knowledge base.
- Reduces duplication of individual requests by providing visibility through a central portal with access to retail organizations' cases.
- Optimizes efficiency by enabling retail organization teams to request support directly from HQ through cases, live chat, phone calls, and other channels.
- Enhances customer satisfaction by allowing retail teams to report in-store customer issues quickly.
- Enables retail personas to use the Store Inquiry AI agent for faster resolutions.
Changed: Added a plugin-gated "In-Store Ops Tasks" tab to the RSM portal Home page and Cases & Tasks page
The following plugins are installed with the Retail Core application:
- Customer Service (com.sn_customerservice)
- Business Location (com.snc.business_location)
- UI Components for Customer Portals (com.sn_ciwf_ui_cmpnt)
- Customer Service Case Types (com.snc.csm_case_types)
- Customer Service Install Base Management (com.snc.install_base)
Role required to install the application: Administrator (admin)