0
3.2.2
Australia, Zurich Patch 6, Zurich, Yokohama, Xanadu
Standalone Application
ServiceNow® Workplace Reservation Management allows employees to search, reserve, modify and check-in reservations for any workspace from an omnichannel self-service interface. Employees can reserve a desk, conference room, equipment, or a parking space based on availability. Employees can add invitees, workplaces services or amenities to their reservation request. The application provides quick reservations by allowing employees to set-up recurring events, create single or multi-day reservations, or even schedule multi-location reservations and request room configurations.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
- Reserve any workspace including desks, conference rooms, collaboration spaces or parking spaces from any device.
- Quickly view workspaces on your company’s floor map using an intuitive map legend color to identify reserved, available, and non-available spaces.
- Easily add invitees to your reservation, assign them to a space, notify them and track their acceptance status.
- Easily create hybrid meetings, share the link with the attendees, and retrieve the link to the recording when available.
- Add services or requests to reservations and manage multi-dimensional activities such as events, conferences, training, and customer visits.
- Workplace managers can import space administration tables, define reservable and non-reservable spaces, and track reservations.
- Control employees’ location visibility when someone is searching for them or searching for a space near them. When using Native Mobile, the privacy settings apply for all spaces in the reservation.
- Create open and restricted neighborhoods and assign employees to them. Allow employees to reserve spaces in eligible neighborhoods or search, browse or navigate using the location directory.
- New
- Employees can now add colleagues as attendees while searching for a space using Exchange Online
- Recurring reservations now support complex daily, weekly, and monthly patterns
- Synchronize true recurring reservations with Exchange Online, instead of synchronizing individual occurrences
- Changed
- Search criteria, applied filter, and added attendees on the search page will be preserved when navigating back from the reservation details page to the search page
- Fixed
- Spaces belonging to inactive floors will no longer appear in search results
- Employees could use inactive shifts when searching for available spaces
- Duplicate campus names were displayed on the reservation summary page after reserving multiple spaces for different buildings belonging to the same campus
- The label on the button for adding services via the Outlook add-in was incorrect
- Resolved incorrect color rendering on the reservation summary page on mobile
- Asking the AI agent to reserve a specific space could result in an error
- In some cases, it was not possible to select a sort order because the list closed automatically on mobile
- The error message shown when attempting to book a desk after the configured day-end time has improved and is consistent across portal and mobile
- Sorting search results on favorites did not return any results
- The Outlook add-in could encounter cross-origin errors when opened in a browser
- Improved translation for several labels and error messages
- Security fixes
- Removed
- None
- Workplace Core (sn_wsd_core) plugin must be installed.
- The System Admin (admin) role is required to install the application.
- To request and deliver extra services, Workplace Case Management is required.