0
1.4.4
Australia Patch 5, Australia Patch 3, Australia Patch 2, Australia Patch 1
Generative AI
The ServiceNow® Agentic Contact Center for Banking application provides an AI‑led experience for CSRs (Customer Services Representatives) that streamlines front‑office banking operations and reduces the challenges CSRs face such as navigating multiple systems, improving overall efficiency.
- Provide CSRs with workspaces that offer AI-enabled assistance during customer interactions and profile analysis.
- Handle customer inquiries, review customer insights, and get suggested actions through AI skills and agents.
- View customer data such as account details and recent transactions without switching between different applications.
- Changed
- Updated internal application components to support ongoing platform enhancements.
- Updated "ServiceNow Otto" branding for Agentic Contact Center for Banking.
- Dependencies
- CSM Contributor User
- ServiceNow Otto for FSO
- Permissions and roles:
- System administrator (admin) role is needed for the installation.