Agent Client Collector for Visibility Content extends ServiceNow Discovery by enabling push-based, agent-driven visibility for servers and endpoints that are difficult to discover using traditional credential-based approaches. Built on the ServiceNow Agent Client Collector (ACC) framework, this content package delivers enhanced host inventory, software and process insights, network and storage visibility, and application context directly from endpoints into the CMDB. It helps organizations close visibility gaps across modern environments such as zero-trust architectures, remote endpoints, and segmented networks, while maintaining secure and scalable data collection.
Push-Based Discovery
Collects configuration and inventory data directly from endpoints without requiring credentials or inbound network access.
Enhanced Endpoint Visibility
Provides deep insights into host configuration, installed software, running processes, services, storage, network interfaces, and system attributes.
Complements Agentless Discovery
Extends traditional credential-based discovery to cover remote, segmented, or zero-trust environments.
Policy-Driven Data Collection
Supports centralized scheduling and controlled data collection through configurable checks and policies.
Secure Communication Model
Uses agent-initiated, encrypted connections to align with enterprise security and zero-trust requirements.
Scalable Data Collection
Designed for large-scale environments with efficient data gathering and low operational overhead.
CMDB-Ready Data Integration
Automatically reconciles collected information through IRE for accurate CI creation and updates.
Improved Discovery Coverage
Reduces blind spots by discovering assets that are difficult to reach via traditional network-based discovery methods.
New
ACC-VC now supports discovery of One-Drive editions for Windows along with MS SQL and Adobe.
Changed
Enhance efficiency in File-based Discovery by using separate policies to gather information for SAM and File management.
Fixed
Successfully populate install location for software in the software installation table.
FBD to support larger payload through chunking capability.
Discovery / ITOM Visibility or Digital Experience Management subscription is needed.