0
2.3.9
Zurich Patch 6, Zurich, Yokohama Patch 12, Yokohama, Xanadu Patch 4, Xanadu
Standalone Application
Providers often struggle with inefficiencies in their ordering processes when working with customers who have their own ServiceNow instances. This lack of integration results in poor communication, manual order handling, and delays in fulfilling orders, negatively impacting service delivery and customer satisfaction. Order Management for Providers with Service Exchange offers seamless integration and automation to transform the ordering experience, making it faster, more accurate, and more satisfying for both providers and customers.
- Seamless Integration:
- Ensures seamless integration between providers and customers' via Service Exchange, eliminating communication barriers and improving order management.
- Remote Record Producers:
- Publishes entitled product offers as Remote Record Producers, including composite products and customer-facing services, making it easy for customers to access and place orders.
- Automated Order Processing:
- Automates the submission and tracking of orders, reducing the need for manual intervention and ensuring timely fulfillment.
- Comprehensive Order Management:
- Supports a variety of order types, including new product orders, disconnects, suspensions, and resumptions, providing flexibility in managing service requests.
New
- Service Exchange Center
- Introduced the unified Health Dashboard for improved visibility into connections through a new Heartbeat capability, more accurate connection status, enhanced search and filtering, and centralized issue tracking with validation and resolution.
- Automated Onboarding
- Delivered automated Consumer–Provider onboarding with secure registration, automated pre‑ and post‑onboarding suite validations, improved retry and timeout handling including one‑sided consumer offboarding, and clearer onboarding states with actionable error messaging and recovery.
- Service Exchange Core
- Improved transport reliability, strengthened Remote Task error handling, enabled provider‑to‑consumer task variable updates, and ensured Remote Choice values remain accurate.
- Documentation
- Restructured Service Exchange documentation.
Fixed
- Improved resilience of RPS outbound (PRB1918189)
- RPS connection failures caused by malformed attachments (PRB1969541)
- Additional comments are not updated as expected (PRB1984220)
- Improved retry behavior during onboarding and Offboarding (PRB1925551)
- Corrected CI sync behavior after initial payload (PRB1961406)
- Improved handling of inbound email attachments (PRB1920319)
- Resolved Clone script conflicts (PRB1966599)
- Service Exchange for Providers
- Sales and Order Management for Technology or Telecommunications