0
2.3.29
Australia Patch 1, Australia, Zurich Patch 6, Zurich, Yokohama Patch 12, Yokohama
Standalone Application
Providers often struggle with inefficiencies in their ordering processes when working with customers who have their own ServiceNow instances. This lack of integration results in poor communication, manual order handling, and delays in fulfilling orders, negatively impacting service delivery and customer satisfaction. Order Management for Providers with Service Exchange offers seamless integration and automation to transform the ordering experience, making it faster, more accurate, and more satisfying for both providers and customers.
- Seamless Integration:
- Ensures seamless integration between providers and customers' via Service Exchange, eliminating communication barriers and improving order management.
- Remote Record Producers:
- Publishes entitled product offers as Remote Record Producers, including composite products and customer-facing services, making it easy for customers to access and place orders.
- Automated Order Processing:
- Automates the submission and tracking of orders, reducing the need for manual intervention and ensuring timely fulfillment.
- Comprehensive Order Management:
- Supports a variety of order types, including new product orders, disconnects, suspensions, and resumptions, providing flexibility in managing service requests.
- Fixed a security issue where a Foundation Data Sync manager could delete, archive, or modify another company's offering, subscription, or CMDB records. (PRB2028446)
- Fixed a security issue where a specially crafted company name or field label could execute a malicious script when displayed in a Foundation Data Sync error message. (PRB2028450)
- Service Exchange for Providers
- Sales and Order Management for Technology or Telecommunications