0
3.2.2
Australia, Zurich, Yokohama
Standalone Application
Task Mining helps analysts and process owners understand everyday processes that drive business outcomes, identify inefficiencies in external activities and internal tasks, and make data-driven decisions to enhance productivity. Gain insights into the effectiveness and specifics of how time is spent by workstation users with an analysis of how workstation users engage with processes.
Continuous process optimization should be accessible to every organization, empowering them to operate smarter, faster, and with more transparency. Task Mining achieves this through its market-leading capability to gather structured data.
- Task Mining projects specify which activities, users, and timeframes to analyze.
- Categorization organizes and add context by grouping similar workstation activities with user-friendly names.
- Event filters prevent collection of app details.
- Data privacy measures safeguard and provide users with control over data collection ensuring that sensitive activities are masked and anonymized.
- Three analyses helps process owners analyze tasks, identify inefficiencies, and make data-driven decisions.
New
- Introduced Task Mining project creation from Process Mining Workspace - Analysts can create a prefilled Task Mining project from the Analyst Workbench by selecting a process flow node or Improvement opportunity.
- Introduced Guided Project Setup Flow - New step-by-step experience for creating and editing Task Mining projects with structured navigation, validation, and ordered configuration steps.
- Introduced Recording Type Configuration - Project-level control over recording mode: Continuous (default) and Targeted (manual start/stop).
- Introduced UI object-level data capture - Captures detailed UI interaction data (e.g., button clicks, field entries) from supported applications, improving Task timeline analysis.
- Introduced Unified Project Page - Centralized view with at-a-glance project details, analyses, status, contextual actions, and notification banners.
- Introduced Task timeline analysis - Detailed, editable view of collected task activities serving as the basis for task improvement actions.
- Introduced task improvement actions and automation request - Analysts can initiate an automation request directly from a Task timeline analysis.
Changed
- Improved Stacked Bar Chart - Updated with precise visualizations, drill-down capabilities, and context-aware tooltips.
- Updated Over Midnight Activities Handling - 'Lock' or 'Private' activities over 2 hours past midnight are now classified as 'Off', improving work/non-work time accuracy.
Required plugins: ServiceNow IntegrationHub Action Step - Kafka Producer, ServiceNow IntegrationHub ETL Consumer - Kafka, ServiceNow IntegrationHub Flow Trigger - Kafka, Service Error Management
Dependencies: Agent Client Collector Framework, ITOM Cloud Services Core