0
2.3.12
Zurich, Yokohama, Xanadu Patch 4
Standalone Application
Foundation Data Sync (FDS) enables the structured, periodic sharing of data from provider to consumer instances. It ensures that consumers have access to accurate, up-to-date foundational data from providers, supporting better service delivery and operational alignment.
FDS is a data synchronization mechanism that enables a provider instance to share foundational data with consumer instances on a scheduled basis, such as daily, weekly, or monthly.
FDS supports all CMDB tables and the following non-CMDB tables: Asset, Company, User, Group, Location, Department, Stockroom, Product Model, Knowledge, Hardware Model, Consumable Model, Hardware, and Consumable.
- Create and Publish an Offering: Define the data that you, as a provider want to share with the Service Exchange consumer.
- Receive and manage a Offering Request: Customers with Foundation Data Sync for Consumers can request that offering from their ServiceNow instance.
- Refine, Validate, and Send the data with Subscription Items: Once requested, Foundation Data Sync will pre-generate the subscription items defined in the offering, which can then be filtered further by the provider if desired. When ready, a provider can then test and validate the data sharing before sending in full.
New
- Service Exchange Center
- Introduced the unified Health Dashboard for improved visibility into connections through a new Heartbeat capability, more accurate connection status, enhanced search and filtering, and centralized issue tracking with validation and resolution.
- Automated Onboarding
- Delivered automated Consumer–Provider onboarding with secure registration, automated pre‑ and post‑onboarding suite validations, improved retry and timeout handling including one‑sided consumer offboarding, and clearer onboarding states with actionable error messaging and recovery.
- Service Exchange Core
- Improved transport reliability, strengthened Remote Task error handling, enabled provider‑to‑consumer task variable updates, and ensured Remote Choice values remain accurate.
- Foundation Data Sync
- Added bi‑directional data sync from Consumer to Provider, improved attachment handling, introduced automated field mapping, and enhanced visibility into offerings, subscriptions, and revisions.
- Documentation
- Restructured Service Exchange documentation.
Fixed
- Improved resilience of RPS outbound (PRB1918189)
- RPS connection failures caused by malformed attachments (PRB1969541)
- Additional comments are not updated as expected (PRB1984220)
- Improved retry behavior during onboarding and Offboarding (PRB1925551)
- Corrected CI sync behavior after initial payload (PRB1961406)
- Improved handling of inbound email attachments (PRB1920319)
- Resolved Clone script conflicts (PRB1966599)
- Required plugins and products
- Foundation Data Sync (com.sn_fds)
- Foundation Data Sync for Providers (com.sn_fds_pro)
- Dependencies:
- Service Exchange Base (com.sn_sb)
- Service Exchange for Providers (com.sn_sb_pro)
- Properties that need to be created or set to activate the content pack: N/A
- Affected business rules: N/A
- Affected script includes: N/A
- .jar files that need to get uploaded, if applicable: N/A