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22.5.1
Australia Patch 5, Australia Patch 3, Australia Patch 1, Australia, Zurich Patch 12, Zurich Patch 7, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6
Generative AI
Empower sustainability teams with generative AI-driven Operational Sustainability Management to automate data collection, streamline processes, and deliver accurate, auditable reporting at enterprise scale.
- AI-powered document extraction: Automatically capture sustainability metrics such as electricity, gas, and water usage directly from utility bills and supporting documents.
- Automated metric definitions and mappings: Preconfigured metric definitions and mappings speed up implementation and minimize manual effort.
- Seamless metrics integration: Extracted values flow directly into sustainability workflows for tracking, reporting, and compliance.
- DocIntel review integration: The built-in review interface enables quick verification and correction of extracted values, ensuring accuracy before reporting.
- Audit-ready evidence storage: Uploaded documents are securely stored as supporting evidence for compliance and audits.
- Enterprise scalability: Engineered to manage high data volumes with consistency, accuracy, and minimal manual intervention.
- Scope 3 emissions calculations: Create calculated metric definitions for Scope 3 emission calculations through Now Assist to reduce manual effort and improve efficiency.
Changed
ServiceNow Otto Branding Updates Updated the application to reflect the new ServiceNow Otto branding, replacing Now Assist references and providing a more consistent AI experience across the platform.
Requirements:
- Now Assist for Platform and Operational Sustainability Management are installed automatically.
- Generative AI skills and agentic workflows must be activated through AI Admin Hub or Agentic AI Studio.