Allows ServiceNow users to perform certificate operations of enrollment, renewal, and revocation. Unlock enhanced certificate lifecycle functionality with Keyfactor's Command ServiceNow Application, included with Keyfactor Command licenses. This ServiceNow-certified application seamlessly integrates with Keyfactor Command and makes it easy for ServiceNow users to view certificates, set up alerts, and complete certificate operations like enrollment, revocation, and renewal directly from ServiceNow.
Keyfactor Command allows you to discover, manage, and automate the lifecycle of every machine identity — from any private, public or cloud-based certificate authority (CA) — all from a single control plane.
Keyfactor Command customers can download the application with no additional licensing required. Note that the request for the application will be reviewed by Keyfactor for approval to validate your Command version and authentication method. Once we have approved the request you will receive an email.
Key Benefits:
- Simplify the User Experience: Manage certificate requests, renewals, and approvals directly within the familiar ServiceNow interface, reducing the need for users to manage multiple logins or learn new interfaces.
- Improve Visibility: Gain real-time insights into certificate statuses and expiration alerts, ensuring proactive management and reducing the risk of an outage associated with expired certificates.
- Enhance Operational Efficiency: Automate certificate enrollment, revocation, and renewal processes, including approvals, to save internal teams time and resources.
This is a free app which is outside of the scope of the Keyfactor Support agreement. We are able to provide support via email through the Support tickets at Keyfactor Support, but there is no SLA.
Please watch the videos on this listing for a demo of the application and for installation guidance, and refer to the Known Issues and FAQs document before contacting Support.
Note that on 12/3/2025, a bug in version 25.1.1 of Command was found that prevents the application functioning correctly in template population. Please upgrade Command to 25.2 or higher to avoid this issue.
Allows ServiceNow users to perform certificate operations of enrollment, renewal, and revocation.
PFX/CSR Enrollment, Renewal, Revocation v1.0.0
ServiceNow:
- Flow Designer
- Integration Hub (including Start pack)
Keyfactor Command:
- Requires a licensed and running instance of Keyfactor Command v12.5 or higher which is integrated with an IdP using OAuth for Authentication/Authorization. Note that a bug in 25.1.1 means that the app can not be used on that version of Command.