0
6.0.2
Zurich Patch 1, Zurich, Yokohama Patch 6, Yokohama Patch 3, Yokohama, Xanadu Patch 3, Xanadu
Now Assist for Sourcing and Procurement Operations (SPO) adds the following GenAI capabilities to the Source-to-Pay product suite:
• Conversational intake – a Virtual Agent flow that lets employees describe procurement needs in natural language and automatically turns the dialogue into the correct request, sourcing case, or purchase requisition.
• Record summarization – an on-demand summary service that extracts the most relevant context, decisions, actions completed and next steps from requests and their related records so fulfillers can act quickly.
- Virtual Agent conversational intake for purchase requests, sourcing cases, and general procurement inquiries, with support for:
- Off-catalog request capture with complete, actionable details.
- Tailored product suggestions based on organizational buying behavior.
- Request placement with approved suppliers.
- Self-service visibility into request and order progress.
- Knowledge article summaries for faster issue resolution.
- Automatic request classification and routing to the correct catalog item, case type, or work queue.
- Summaries for fulfillers covering sourcing requests, purchase requisitions, purchase orders and procurement cases, displayed in Workspace and the Now Assist panel.
- Unified AI Search with Genius Results – surfaces the most relevant records across multiple tables in Source-to-Pay Workspace.
- Intelligent product and supplier search – AI Search enables natural language queries in Shopping Hub to return the most relevant products and suppliers.
- Model flexibility – administrators can choose the Now LLM, GPT, Claude, or Gemini for each skill.
New in this release:
1) Help fulfill procurement requests:
- Off-catalog request capture with complete, actionable details.
- Tailored product suggestions based on organizational buying behavior.
- Request placement with approved suppliers.
- Self-service visibility into request and order progress.
- Knowledge article summaries for faster issue resolution.
2) Unified AI Search with Genius Results
- Eliminate tedious searches in Source-to-Pay Workspace. Unified AI Search surfaces the most relevant records across multiple tables, enabling users to quickly find what they need and focus on higher-value work.
3) Intelligent Product and Supplier Search
- Shopping Hub search is now powered by AI Search, enabling natural language queries to return the most relevant products and suppliers. Users can easily find what they’re looking for -- even without knowing the exact name or details.
Install the following applications:
- Now Assist for Platform (com.sn.now.platform)
- Sourcing and Purchasing Automation(com.snc.sn_pr)
- Now Assist for FSC Common (com.snc.sn_fsc_genai)