0
9.0.0
Australia, Zurich Patch 7, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6, Xanadu Patch 10, Xanadu Patch 3, Xanadu
Generative AI
Now Assist for Sourcing and Procurement Operations (SPO) adds the following GenAI capabilities to the Source-to-Pay product suite:
• Conversational intake for sourcing and procurement – an AI Agent flow that lets employees describe procurement needs in natural language and automatically turns the dialogue into the correct request: purchase requisition, sourcing requests, or general procurement inquiries.
• Record summarization – an on-demand summary service that extracts the most relevant context, decisions, actions completed and next steps from requests and their related records so fulfillers can act quickly.
For Requesters
Empowering employees to easily find, request, and track what they need.
- Conversational intake for sourcing and procurement: Request products, services, or general procurement support through natural language. The Agent automatically captures actionable details and applies procurement policies to guide users to the right path.
- On-catalog and off-catalog request capture with complete, actionable details.
- Tailored product suggestions based on organizational buying behavior.
- Request placement with approved suppliers.
- Self-service visibility into request and order progress.
- Knowledge article summaries for faster issue resolution.
- Include attachments and supporting documentation directly in the request.
- Request for multiple items (up to three) in a single conversation, before routing to pre-filled web intake forms.
- Apply codified procurement policies via a decision table to determine the right channel or route.
- Self-service visibility into request and order progress via summaries for sourcing requests, purchase requisitions, and purchase orders displayed in Shopping Hub.
- Now Assist in AI Search for Shopping Hub enables natural language queries to return the most relevant products and suppliers, eliminating the need to know exact item names.
For Fulfillers
Helping procurement teams respond faster and work more efficiently.
- AI-powered summaries: Access summarized information across sourcing requests, purchase requisitions, purchase orders, procurement cases, sourcing events and negotiations — displayed in Source-to-Pay Workspace and the Now Assist panel for quick context.
- Now Assist in AI Search for Source-to-Pay Workspace surfaces the most relevant records across multiple tables, enabling fulfillers to locate key information faster. Genius Results render for knowledge articles.
For Administrators
Enhancing flexibility and control over AI configurations.
- Model flexibility: Administrators can configure each AI Skill to use their model of choice - Now LLM, GPT, Claude, or Gemini - to best align with enterprise preferences and performance needs.
- Internationalization for summaries across Shopping Hub, Source-to-Pay Workspace and Now Assist Panel for requesters and fulfillers.
New:
- Conversational Intake Enhancements. Faster procurement intake with reduced wait times, fewer confirmations, multi-attachment uploads, and integrated product recommendations.
- Intelligent SOW Document Processing. AI Agents extract key data from uploaded SOWs, autofill request forms, and create sourcing requests automatically.
- Automatic Category Assignment. AI assigns Product and Spend Categories at the line level during SR/PR/PO creation using metadata and historical data. Users can review and override.
- Continuous Category Audit & Correction. A background engine validates categories when key fields change, flags inconsistencies, and notifies users for correction.
- Invoice Spend Categorization. Spend categories auto-propagate from PO lines to Invoice lines during matching, ensuring consistent data for analytics.
- Category Correction via Now Assist. Specialists can validate and correct spend categories across SR, PR, PO, and Invoice records from the Now Assist Panel.
- Procurement Case Sentiment Analysis. Detects requester sentiment from case fields and chats, surfacing indicators to help specialists prioritize sensitive cases.
- Email Response Generation. Now Assist drafts context-aware email responses across procurement cases, sourcing requests, requisitions, sourcing events, and negotiations.
- AI Canvas for S2P Reporting. Business users create dynamic reports and visualizations using natural language prompts, no technical expertise required.
Install the following applications:
- Now Assist for Platform (com.sn.now.platform)
- Sourcing and Purchasing Automation(com.snc.sn_pr)
- Now Assist for FSC Common (com.snc.sn_fsc_genai)