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1.1.2
Xanadu, Washington DC, Vancouver
Kyndryl Catalog Process Engine is an application that automates the fulfillment of catalog items. It can be used to provide a zero touch solution to execute requested items, change requests, tasks and automated actions such as Configuration Item creation / modification.
The Kyndryl ServiceNow team has developed functionality that will fully automate the fulfillment of a catalog item leveraging the following processes:
- Request Fulfillment (sc_request/sc_req_item).
- Change Management (change_request).
- Task sequencing (sc_task/change_task).
- Configuration Management (Create / Modification of Configuration Items).
Kyndryl Catalog Process Engine Application Key Features:
- One example catalog item Register a new Business Application.
- A reusable flow to automatically approve the catalog request when submitted (REQ).
- A reusable flow to automatically apply an sc_task to the RITM and manage its lifycycle
- A reusable subflow to automatically create a change request as a child to the RITM and apply a delivery plan.
- A flow to automatically sequence both sc_task and change_tasks.
ServiceNow ITSM Standard