The BlueCat DDI Service Catalogue for Integrity enables organizations to request and manage approved BlueCat Integrity resources directly through ServiceNow Service Catalog workflows. It is designed for enterprise IT, network operations, DDI administrators, service desk teams, and organizations that want to reduce manual DDI requests while maintaining governance and control.
The solution helps replace manual tickets, email-based requests, and direct administrator action with structured catalog items for common DDI operations, including host records, alias records, devices, DNS zones, and IPv4 address assignments. Requests can be submitted, validated, approved, fulfilled, and tracked in ServiceNow, while BlueCat Integrity remains the authoritative source for DDI data.
By combining ServiceNow approval workflows, role-based access, request visibility, and BlueCat Integrity REST API integration, the solution reduces operational effort, improves request consistency, and helps teams fulfill DDI changes faster and more securely.
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ServiceNow DDI Service Catalog items for common BlueCat DDI requests, including alias records, host records, devices, zones, and IPv4 assignments.
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Automated validation and fulfillment through BlueCat Integrity REST API integration.
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Approval workflows, audit tracking, and request status visibility.
This release introduces ServiceNow catalog-based support for the following BlueCat DDI operations:
- Create, update, and delete Device
- Create and delete DNS Zone
n.a.
Other Requirements:- BlueCat Address Manager 9.6.0+
- BlueCat REST API 26.4+