0
3.3.1
Australia Patch 5, Australia Patch 3
Standalone Application
Core Business Suite Analytics gives a consolidated dashboard, cross-business-unit view of service performance- including open and unassigned cases, mean time to resolve, and self-service resolution.
1. Cross-business-unit view of service performance
2. Open and unassigned cases
3. Mean time to resolve
4. Self-service resolution.
- Introduced Goups under the Core Business Suite module in the Configuration Console.
- Admins can now manage access to the Core Business Suite analytics dashboard through the new Groups module under Core Business Suite module.
- Define which users have view and edit access by adding them to the groups, providing granular control over who can access reporting and metrics across your Core Business Suite implementation.
NA