UNall is an application is designed to facilitate the process of Travel, Procurement, Operations and Finance.
This application will move the current silo-ed work culture to a more dynamic and consistent processes that will ensure a consistent documentation and accountability on the fulfillers’ part.
UNall also provides the means to improve existing services and account for the number of tickets generated monthly/quarterly, maintenance issues and purchases made.
Furthermore, users are given the capability of requesting access to parts of applications. Every user access transaction that occurs within the application are facilitated by a request system that allows a designated team to accept or reject after reviewing the request’s details.
Regarding assets, there is a catalog for general inquiries that is essentially an alternative to back-and-forth emails for a user to find appropriate information on policies or existing transactions from the fulfiller team. As a use case, users are given the capability to keep track of their travel plans and their corresponding visa applications.
UNall Case Management
· Travel
o Any user who needs to access this application would require a Travel Case User role to use all the functionality available so as to place a travel request, access existing travel itinerary information and submit relevant travel documentation such as visa, UNLP, etc.
· Procurement
o A user can place a new purchase request using existing corporate procurement forms, request for policy advisory services and request for a vendor review. A request for eTendering waiver can also be placed.
· Finance
o This application supports requests for financial closure of development projects including requests to process Donor refunds and to request to manage and review other receivables.
· Operations
o This application supports certification services for travel, visa, UNLPs etc along with Facilities and premises’ maintenance requests. Requests for HR Certification services, General Enquiry, visa requests and general operations tasks are placed here.
· Personas – Set of UNall roles whose permissions span multiple business applications
· Users
· Fulfillers
· Head of Country Office
· Approvers
o Some requests require Head of Country Office’s approval, others may just need fulfiller manager’s approval
· With Travel, Operations and Finance being interrelated, fulfilment teams cross-work with each other at the backend. For example, for a UNLP approval, the Travel team is approached to confirm current travel status and to check if a UNLP already exists or not. Similarly, a procurement team works with the finance team at the backend to verify purchase requests, enabling cross-scope functionality.