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1.1.1
Yokohama, Xanadu, Washington DC, Vancouver
The ServiceNow® Incident Management for Field Service plugin provides seamless integration between Incident Management and Field Service Management applications. Use this capability to create work orders from an incident. Whenever state changes or a work note is added to the work order, efficiently track the progress of work orders directly from their respective parent incidents.
- Allow users to create a work order from an incident
- Pre-populate relevant information from the incident to the associated work order
- Track the progress of a work order directly from its parent incident
- Allow field service agents to view parent incident details, activity stream, and related lists from the agent mobile app
Update application Java Version to 17
- System Plugin Dependencies
- com.snc.work_management
- com.snc.incident
- com.snc.incident_management
- com.snc.incident_resolution_fields
- Required Plugins and products
- com.sn_fsm_mobile
- com.snc.uib.cwf_workspace.integrations
- New Business Rules
- Cancel Work Order
- Update Incident with Work order changes
- Update Work order deletion to Incident
- New Script Includes
- IncidentWorkOrderIntegration
- IncidentWorkOrderUtil