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6.1.12
Australia, Zurich, Yokohama
Standalone Application
User Experience Analytics application provides an easy way to monitor usage analytics of your ServiceNow applications.
- Viewing session analytics
- Viewing user analytics
- Exploring session and users by creating queries
- Viewing page analytics and performance
- Viewing event analytics
- Segment metrics and views
- Viewing technical analytics (related to device, browser, resolution)
- Exporting data and reports
- Creating conversion reports - Funnels and cohorts
User Experience Analytics has been renamed to Usage Insights. Usage insights can be accessed via the navigation menu by searching for Usage Insights as opposed to User Experience Analytics.
The Usage Insights dashboard has been updated to meet A11Y accessibility standards. Screen readers, keyboard navigation, and contrast requirements are now fully supported, ensuring the dashboard experience is accessible to all users in compliance with WCAG guidelines.
- Tag and create new events, and update event descriptions. Increase the visibility and clarity of your created events
- Track events directly in the Usage Insights UI with no coding necessary. Create custom events without code directly in your application.
- View funnels you create in Usage Insights directly in Platform Analytics.
- Create dashboards for Platform Analytics directly in Usage Insights.
- User Experience Analytics enabled
- Required Role: analytics_admin, analytics_viewer ['mobile_analytics_viewer', 'portal_analytics_viewer', 'core_ui_analytics_viewer', 'now_experience_analytics_viewer']