The Data Quality Application on ServiceNow platform provides a capability to manage and monitor data quality on the ServiceNow AI Platform. This app lays the foundation for building a robust, scalable data quality model, empowering teams to define, track, and take action on data quality issues more efficiently. Through this application, organizations can transform data quality from a reactive task into a proactive, measurable, and manageable capability.
Data Asset Registration
Register ServiceNow tables as data assets to create a governed inventory of critical data across your platform.
Automated Data Profiling
Instantly assess data health of a table with profiling metrics such as Distinct, Null, Duplicate counts and the percentages for each of these counts.
Configurable Data Quality Rules
Define and enforce custom rules using industry-standard data quality dimensions as below:
Completeness – Required data is present
Accuracy – Values are valid or match a predefined pattern and are correct
Consistency – Data aligns across fields and sources
Uniqueness – Records remain free of duplicates
Timeliness – Data is refreshed and current
Rule Actions & Alerts
Automate responses when quality thresholds are breached by sending email notifications or create ServiceNow incidents
Scheduled Data Quality Jobs
Run data quality operations on a recurring schedule which include Rule execution, Data Profiling, Consolidated email reports for stakeholders and Metadata refresh for registered assets
Default Rules
Apply preconfigured data quality rules automatically when registering data assets thereby reducing manual setup with built-in baseline checks (for example, completeness validation for auto-number and unique fields)
Data Quality Templates and Components
Use low-code templates and reusable components to create consolidated data quality summaries
Send scheduled, asset-level email reports instead of individual rule failure notifications
Allow teams to design their own custom templates by selecting components such as dimension scores, failed rules, and percentage-based metrics
Unified Data Quality Workspace
Monitor everything in one place with a dedicated workspace that provides:
Organizational data quality scores
Interactive charts and trends
Open issue tracking
Data asset inventory visibility
Release Type: Major Release
Previous Version: 1.0.1
Version 4.0.0 marks a major milestone for the Data Quality application. This release introduces significant architectural improvements, expanded functionality and a refined user experience.
- New
- Data Quality Workspace
- Default rules
- DQ Templates and Components for Consolidated Email Summaries
- Changed
- Conformity is now part of Accuracy and can be applied through type "Regular Expression"
- DQ Job steps have been enhanced for consolidated email and refresh metadata functionality
Professional version license of the ITSM Product