0
22.5.0
Australia Patch 4, Australia Patch 3, Australia Patch 1, Australia, Zurich Patch 11, Zurich Patch 7, Zurich Patch 4, Yokohama Patch 11
Generative AI
ServiceNow Otto for Privacy Management consists of generative AI (Gen AI) and agentic AI features that improve productivity, team coordination, and overall efficiency when using Privacy Management.
- Issue summarization: Use this generative AI skill to analyze the issue records, including the description, activity log, and remediation tasks, and generate a concise summary that captures the essential information needed.
- Recommendation of similar control objectives: Use the control objective rationalization skill to identify redundant or overlapping control objectives.
- Risk assessment summarization: Generate risk assessment summaries from inherent, residual, and target risks and control effectiveness data. These summaries highlight key factors and relevant comments, helping assessors and approvers gain actionable insights.
- Common control objective creation: Use this feature to create a common control objective by summarizing duplicate control objectives from the rationalization process.
- Privacy case summarization: Use this generative AI feature to create a summary of privacy case records, including all details and related information, providing quick and insightful information on the overview page.
- Changed
- ServiceNow OTTO Branding Updates
- Updated the application to reflect ServiceNow's new OTTO branding, replacing Now Assist references for a consistent AI experience across the platform.
- ServiceNow OTTO Branding Updates
The following components must be installed and configured:
- ServiceNow Otto for Privacy Management plugin
- GRC: Risk Management Workspace and GRC: Compliance Management Workspace (version 21.x or later)
- AI search enabled on the instance
- Generative AI skills and agentic workflows activated through Now Assist Admin or Agentic AI Studio