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3.1.1
Zurich, Yokohama
Provides configurations to support automatic routing, queuing, and assignment of procurement cases, emails, and live agent chat conversations.
The Advanced Work Assignment for Sourcing and Procurement Operations application enables you to automatically assign work items to agents based on availability and capacity.
- Configure service channels for automatically routing incoming work to agents
- Configure queues to assign a specific type of work to a specific group
- Configure assignment rules to assign work by most capacity or last assigned
Changed:
- Users with the Admin role can now assign individual users or user groups to Purchase Order Exceptions based on conditions defined on the exception or related PO fields.
Install the following applications:
- Advanced Work Assignment
- Agent Chat