0
3.4.1
Australia, Zurich Patch 6, Zurich, Yokohama, Xanadu
Integration
ServiceNow® Workplace Calendar Synchronization ensures employees are kept up to date with room reservations across their enterprise calendar provider to eliminate potential conflicts. The application enables you to configure and sync workplace items, requests and reservations with common enterprise calendar providers and ServiceNow® Workplace Reservation Management.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
- Show availability of rooms in both Workplace Reservation Management and enterprise calendar providers (Current release only supports Microsoft Exchange Online, Microsoft Exchange On-Premises, and Google Calendar. Hybrid Exchange environments are not supported).
- View reservations created or updated in Workplace Reservation Management as invitations in the employees' calendar provider and add attendees.
- Manage spaces and use existing reporting tools to understand demand directly from the Workplace Reservation Management application.
- New
- Synchronize reservations with Google Calendar using Personal Authentication.
- Changed
- Synchronizing reservations from Google Calendar will now use last sync time, instead of the delta token.
- When using Exchange Online, recurring reservations are now synchronized as a recurring series rather than as single reservations.
- Fixed
- In some cases, duplicate completed occurrences are being created after updating a recurring series.
- The "Synchronize past reservations" checkbox was deselected during provider record configuration.
- Admins could create a duplicate location by using "insert and say" when adding a new sync configuration record.
- Attendees were not added to the reservation when a reservation is synchronized from Google Calendar.
- Removed
- None
- Workplace Core (sn_wsd_core) plugin must be installed.
- Workplace Reservation Management plugin must be installed.
- The System Admin (admin) role is required to install the application
- In order to synchronize with Exchange Online, you must install Exchange Online Spoke.
- In order to synchronize with Exchange On-premises, you must install Exchange Server Spoke.
- In order to synchronize with Google Calendar, you must install Google Calendar Spoke.
- In order to retrieve external guests, the Workplace Visitor Management application must be installed.
- The following calendar providers are supported:
- Microsoft Exchange Online
- Microsoft Exchange On-premises
- Google Calendar
- The following calendar providers or configurations are not supported:
- Hybrid configuration with Microsoft Exchange Server and Microsoft Exchange Online