0
18.20.2
Australia, Zurich, Yokohama Patch 4, Yokohama, Xanadu Patch 4
Standalone Application
The Tag-Based Alert Clustering Engine app is a zero-code solution that simplifies alert grouping and performs alert correlation without requiring a CMDB, model training, or fine-tuning. Its tag-based clustering capability enables immediate alert grouping upon activation and operates in parallel with existing ServiceNow alert correlation algorithms.
The Tag-Based Alert Clustering Engine app enables the Event Management admin to define meaningful tags sourced from alerts and CI information. The admin can specify whether the tags should use exact matching or fuzzy logic (text similarity), allowing the system to automatically cluster related alerts within a configurable time window—without relying on topology information or extended learning cycles.
- New
- Two additional grouping criteria have been added to the "Mixed Group" options:
- Related Log Properties (HLA): This allows you to create grouping automations that combine HLA and Event Management alerts within a single group.
- Impacted Service Instance: This enables you to adjust the grouping based on your organizational structure.
- Additionally, a new "Advanced Options" section has been introduced, allowing you to set prerequisite rules for group creation:
- Minimum Threshold: This option lets you configure a specific number (two or more) of alerts that must match the rule before the group is formed, helping you create more concise and effective groups.
- Seed Alert: This feature lets you define a filter that requires at least one alert in the group to meet before the group is formed, resulting in more meaningful groupings.
- Two additional grouping criteria have been added to the "Mixed Group" options:
- Changed
- Fixed
- Removed
- Event Management plugin
- Australia Family Release