2
1.1.0
Zurich, Yokohama, Xanadu
Standalone Application
SmartAdmin is a custom application used to track and deliver modifications to the ServiceNow platform in a consistent and controlled delivery model using a dedicated CDW team. The application is free with the CDW SmartAdmin subscription service. To learn more about CDW’s SmartAdmin, call your account manager or 866.782.4239.
SmartAdmin is a custom application installed in ServiceNow. It is used to track and deliver modifications to ServiceNow. Benefits include:
• Designed to minimize impact to existing functionality
• Built for transparent delivery through reporting and dashboards
• Introduces controls for consistent support
SmartAdmin is also a dedicated team that support ServiceNow using existing functionality plus custom features introduced by the SmartAdmin application. Highlights include:
• Follow structured life cycle for platform modifications
• Communicate platform support through tickets
• Access to tools needed to support the platform
- Defect Fixes
- MOD stuck in state after creating from list view
- ATF failures in Zurich
- Updates
- Descriptions added to SmartAdmin roles
- Descriptions added to SmartAdmin groups
- MOD Approval email content update
- References to "SmartScan" replaced with "Quality Clouds Scan"
- SmartAdmin Stakeholder (PA) dashboard automatically shared with smartadmin_user role
- SmartAdmin Support (PA) dashboard automatically shared with CDW SmartAdmin group
- MODT Assigned notification verbiage update
- Technical Review Board functionality no longer requires separate update set (SMaaS only)
- Quality Cloud Scan exceptions have been addressed
- New Features
- New MODT reminder notification
- Configuration Management (CMDB)
- Task table schema
- Knowledge Management Advanced
- Survey Management