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7.5.2
Australia Patch 5, Australia Patch 4, Australia Patch 3, Australia Patch 1, Australia, Zurich Patch 12, Zurich Patch 11, Zurich Patch 7, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama
Generative AI
ServiceNow Otto for Enterprise Architecture delivers key generative AI functionality for Enterprise Architecture.
This is a dependent plugin for the Enterprise Architecture Advanced and Enterprise Architecture Prime plugins.
- Business application insights - Summarizes business applications (BA) and provides insights about the BA
- ADR doc summarization and actions - Summarizes, shortens, or elaborates architectural decision records (ADR) with ServiceNow Otto
- Generate enterprise architecture diagram - Generates diagrams for business applications hierarchy in Enterprise Modeling and Visualization and summarizes them with AI Agents
- Diagram change analysis - Compares diagram versions and generates natural language summaries of changes
- Create Business process diagram from images
- Refine text in form fields - Provides options to elaborate or shorten text in the description or reasoning fields in forms in Enterprise Architecture Workspace
- Contextual insights for business applications - Generates concise and actionable insights on business applications from the summary. The business application insights are context-aware, that is the summary automatically includes relevant information from the specific page where you generate the insights.
- Generate insights for dashboard widgets - Queries and analyzes data from Enterprise Architecture Workspace dashboard widgets using the conversational interface provided by AI Data Explorer ServiceNow Otto skill.
- Enterprise Architecture query agent — Ask natural language questions about your enterprise architecture portfolio directly from Enterprise Architecture Workspace. The agent retrieves and analyzes information across business applications, business capabilities, value streams, TRM standards, and information objects, and suggests related questions to help you explore further.
- Generate a business process map (BPM) diagram from an image — Upload an image of a process diagram and automatically generate a native, editable BPM diagram in Enterprise Architecture Workspace. The Create diagram from image skill identifies shapes, pools, lanes, gateways, and connections, and maps recognized shapes to existing records in your instance where matches are found.
New:
Added support for linked text in Enterprise Architecture query agent responses. Selecting a linked record opens that record directly in Enterprise Architecture Workspace.
Changed:
Rebranded Now Assist to ServiceNow Otto. The product name Now Assist for Enterprise Architecture is updated to ServiceNow Otto for Enterprise Architecture as part of the rebranding initiative.
- Required plugins and products
- ServiceNow Otto for Platform (v12.2.0)
- Enterprise Architecture Workspace (v9.2.1)