0
2.0.4
Australia Patch 5, Australia, Zurich Patch 12, Zurich Patch 8
Standalone Application
Setup Hub provides a single, guided experience for installing, configuring, and deploying supported ServiceNow products. It replaces fragmented setup workflows with a structured flow that automates installation, applies best‑practice defaults, tracks progress, and packages changes for production deployment.
The experience spans Admin Home, Product Hubs, and the Configuration Console, reducing setup time and operational risk while improving consistency and auditability.
What's New:
1. Admin Home
A centralized starting point for setup and configuration:
- Surfaces entitled products with clear setup status
- Provides recommended next actions
- Launch point for Product Hubs and configuration workflows
- Tracks setup progress across sessions
2. Product Hubs
Product‑specific landing experiences that:
- Aggregate apps, plugins, and configuration resources
- Support guided installation
- Reflect entitlement and setup state
- Act as the entry point into configuration
3. Single Click Install
Automated installation and baseline configuration:
- Installs required applications and plugins
- Applies best practice default configurations
- Executes in a controlled, sequential flow
- Captures all changes automatically in update sets
4. Configuration Console
One place to configure, track, and manage product configurations:
- Single console for all product and platform configurations, replacing fragmented setup.
- Guided, modular steps with clear progress tracking and execution state.
- Automated and manual setup supported in one flow.
- Go‑to place for first‑time setup and ongoing configurations, with configurations tracked end‑to‑end via update sets.
5. Update Set Management
Automated change capture and deployment:
- Creates scoped update sets at key checkpoints
- Captures installs, defaults, manual changes, and AI actions
- Cleans and packages changes for promotion
- Uses standard ServiceNow deployment workflows
- Maintains a full audit trail
6. Granular Admin Roles
Role-based access control reducing admin privilege requirements:
- Introduces a new Admin Center–specific admin role that can be assigned independently of full system admin responsibilities
- Maintains compatibility with existing admin role hierarchies
- Ensures access is constrained to Admin Center functionality only
Supported Products (April Release)
- AI-Native IT Svc Deck (fka CoreIT)
- Core Business Suite Foundation
- Enterprise Service Management
- IT Operations Management
- Now Assist Admin (For Pro+ customers)
Prerequisites
- AI Native and Pro+ SKUs
Business Value and Efficiency Gains:
- 60-80% reduction in setup time
- Elimination of manual update set errors
- Zero manual update set management
- Consistent best-practice configurations
Risk Reduction:
- Automated scope enforcement
- Pre-tested default configurations
- Full audit trail of all changes
- Human validation for critical decisions
Changed
- Product Hub redesign: UI refresh and modernization using the AIUX framework.
- Admin Home MVP redesign: Initial AIUX-based redesign and user experience refresh.
- Console POC: Internal adoption of Lit JS for the Console proof of concept.
- Otto rebranding: Internal branding updates across Console and HA experiences.
- Hierarchical Agents: Defects and improvements for the Q&A Agent and IA Operational Data Agent.
- AI Powered BU Onboarding Tool (Internal): Enhancements including script include artifacts, deterministic validation, state persistence, Claude Code integration, and token and usage tracking.
N/A