Reinvent your ServiceNow AI Search experience with an intelligent solution that evaluates user queries and measures how relevant the returned results are to their search intent. Powered by a Now Assist skill and built on the trusted, customizable ServiceNow platform, the solution provides clear visibility into search effectiveness and identifies content that may not fully address user needs.
Low-relevance results are continuously improved to make the underlying knowledge clearer, more accurate, and better aligned with future searches. By helping users find answers directly through AI Search, the solution reduces the need to raise support tickets or contact agents. This improves self-service adoption, lowers support workloads, increases operational efficiency, and enhances overall user satisfaction.
-
Centralized Evaluation Framework: Provides a unified platform to manage and evaluate content and search experiences across the Service Catalog Optimizer, Knowledge Article Optimizer, and Search Relevancy Optimizer, ensuring consistency in assessment and optimization.
-
GenAI Capabilities: Utilizes GenAI’s advanced algorithms to provide smarter insights, refined recommendations, relevance analysis, and automated feedback, enhancing content evaluation, search result evaluation, and optimization.
-
Automated Content Optimization: Streamlines the process of refining service catalog entries and knowledge articles by offering actionable feedback, quality scores, and content recommendations aligned with best practices.
-
Search Relevancy Evaluation: Evaluates search queries and returned knowledge article results to generate relevance scores, identify low-relevance or mismatched results, and provide insights to improve search accuracy and user experience.
-
Customizable Criteria Management: Allows users to define and manage criteria for content and search evaluation, enabling flexibility and adaptability to specific organizational needs and guidelines.
6. Enhanced Operational Efficiency: Reduces manual intervention in optimizing content and reviewing search results, allowing teams to focus on higher-value tasks while ensuring a more streamlined, consistent approach to content management and search quality improvement.
Added new search relevancy optimizer functionality which evaluates search queries and returns knowledge article results to identify irrelevant or low-relevance articles, generate relevance insights, and improve overall search accuracy and user experience.
No additional requirements other than a Servicenow instance are required