SysTrack Asset Optimization is a connector app that gathers and adds meaningful endpoint data into ServiceNow records. With this connector, system identification and configuration data is automatically imported into the ServiceNow CMDB, eliminating the need to manually create records that identify each system. ServiceNow users can then use this robust set of data from each endpoint to improve time-to-resolution and end-user experience.
You might also be interested in the SysTrack Workspace Analytics app.
Key benefits
- Reduce time spent adding system identification and configuration data into support tickets and records
- Improve time to resolution for IT issues
- Augment existing ServiceNow CMDB records and automatically have new ones created
Key features
- Access a wide array of critical endpoint data from within ServiceNow
- Establish how often the solution gathers and imports endpoint data such as memory, OS, IP address, and much more
-Analyze data from an unlimited number of endpoints
- Automatically fill out the ServiceNow CMDB with critical system identification and configuration data
- Reduce manual workload associated with asset tracking and record keeping
- Establish how often the solution gathers and imports endpoint data such as memory, OS, IP address, and much more
- Analyze data from an unlimited number of endpoints
A SysTrack server, either on-premises or hosted on SysTrack Cloud Edition, is required. For on-prem servers, a ServiceNow MID server must be installed to facilitate communication.