0
1.1.0
Australia Patch 1, Zurich Patch 7
Standalone Application
Investigative Case Management (ICM) is the AI-first platform for government fraud, waste, and abuse investigations, designed to modernize investigative operations, accelerate case resolution, and ensure regulatory compliance.
Purpose-built foundation of data models, workflows, and AI agents transforms paper-based and spreadsheet-driven processes into unified digital operations. ICM provides a standard architecture for managing complex investigations with a government-optimized data model supporting diverse investigation types and comprehensive evidence management.
With ICM, investigative agencies can:
- Accelerate case intake and reduce administrative burden
- Improve investigative quality through comprehensive evidence management
- Ensure compliance with regulatory requirements and audit standards
- Scale investigative capacity without proportional headcount increases
Investigative Foundation
- Purpose-built data model investigations
- Security framework for sensitive case data
- Compliance-ready audit trails
Entity Management
- Track entities for persons, property, vehicles, organizations, locations, etc.
- Relationship mapping and link analysis
- Cross-case entity identification
Evidence Management
- Chain of custody tracking
- Multi-source evidence correlation
Case Workspace
- Investigator-optimized pages, lists, and menus
- Dedicated persona dashboards
- Workflow-driven case progression
What's New
Primary Supervisory Agent Assignment
Cases now support a dedicated Primary Supervisory Agent role, distinct from the existing Supervisory Agent role. This enables agencies to clearly identify the single person responsible for case-level oversight, approvals, and review.
Key behaviors:
- A new "Primary Supervisory Agent" role is available on the case Teams tab.
- Assigning a user in the Supervisory Agent field on the case automatically adds them to the Teams tab with the Primary Supervisory Agent role — and vice versa.
- The system enforces a single Primary Supervisory Agent per case.
- This foundation supports upcoming Now Assist AI-driven case creation workflows.
Java Runtime Upgrade
The underlying Java runtime has been upgraded from 17.0 to 21.0, bringing improved performance, security patches, and long-term support alignment.
Security
- Case record access control hardened — Resolved an issue where users without any ICM role could read investigative case records through an inherited platform ACL. A dedicated access control rule now ensures that only users with appropriate ICM roles can view case data. (Moderate)
Usability
- "Add Case" button on entity records restored — The "Add Case" action on entity record pages (Person, Location, Vehicle, etc.) was not opening the case-linking modal. This has been corrected and the button functions as expected. (Low)
- Evidence list empty state added — The Evidence list on case records and the main Evidence list view now display a proper empty-state message when no evidence items exist, instead of showing a blank area. (Low)
Data Integrity
- Location-to-case linking errors resolved — A business rule that runs when linking a location to a case contained incorrect field references, causing script errors and preventing the intended cache-clearing side effect. Field references have been corrected and the rule now executes cleanly. (Low)
- Required plugins and products
- Public Sector Digital Services Core (com.sn_public_sector_digital_services_core)
- Now Assist for PSDS (com.sn_psds_gen_ai)
- CSM Investigative Case Management (com.sn_csm_icm)