0
1.1.9
Australia Patch 5, Australia Patch 3, Australia Patch 1
Generative AI
Transform Mapping Assist drastically reduces the time and effort required to define and maintain transform mapping rules. By leveraging AI, it automatically generates transform line records and aligns provider and consumer values, accelerating onboarding and reducing errors.
- Automated Mapping – Uses AI to generate transform line records from provider and consumer systems.
- Error Reduction – Minimizes tedious and error-prone manual mapping.
- Choice Alignment – Automatically maps choice values to ensure consistent workflows.
- Faster Onboarding – Reduces administrator workload and accelerates partner/customer integration.
- Knowledge Assistant – Provides support for the users how to solve service exchange specific questions.
Renamed customer-facing "Now Assist" references to "ServiceNow Otto" throughout the app.
- No manual dependencies.