Juniper’s Mist AI is a SaaS-based platform for full stack network management. Together, ServiceNow and Juniper Networks provide automated network management from inside the ServiceNow platform.
The Service Graph Connector for Juniper Mist provides managed service providers and large enterprises the ability to import the networking product inventory of Mist AI into ServiceNow and allows users to monitor devices as part of ServiceNow's platform. This capability enables network operations and management teams to automate manual processes, reduce errors and accelerate network equipment deployment and management all while reducing costs.
Simplifying Configuration and Deployment
The service graph connector provides the capability to import the entire device inventory from already deployed for wired, wireless, SD-WAN and security services. This connector can work alongside our Juniper Mist Automated Provisioning application in the ServiceNow store at:
https://store.servicenow.com/sn_appstore_store.do#!/store/application/1cb3e729dbd6ed105470633fd396195d
AI-driven Proactive Network Management
This turn-key AI-driven closed-loop solution is designed to automate time-consuming processes for service providers and large enterprises. It empowers organizations with end-to-end network service monitoring, and alerting capabilities.
Key Features
MSPs and enterprise users benefit from the following:
- Synchronize inventory data between the Juniper Mist and ServiceNow
- Provide visibility for all Mist-connected network inventory wired, wireless, SD-WAN and security devices.
- Allow IT teams to see relationship across resources to predict, prevent and resolve services outages faster
- Delivers End-to-end network service, monitoring and alerting
- Leverage Marvis Actions to automatically open, update or close Servicenow Incidents
Requirements
- Users must have a Juniper Mist account
- Users must generate an API token from Mist (used by ServiceNow to communicate with Mist)
- Users must have a Mist Organization
Service Graph Connector for Juniper Mist.
- Synchronise device information from Juniper Mist Cloud into ServiceNow CMDB
- Create relationship between wired devices based on Switches ARP and Gateways BGP information
Version 1.5.0
New Features:
- Company Assignment: CIs managed by the SGC can now be automatically assigned to a Company ('core_company' table). If the company doesn't exist, the SGC can automatically create it. This option is disabled by default and can be customized through company name formatting in the SGC properties.
- Automatic Relationship Cleanup: The SGC now automatically cleans up device/MxEdge relationships to sites and other devices when they are moved to different sites.
- MSP Site Synchronization: Added option to synchronize sites without any devices when using MSP accounts.
- Enhanced Site Naming: For MSP accounts or multiple Organization synchronization, additional information (site_id, org_name, or org_id) can now be appended to site names. This helps prevent IRE conflicts when identical site names exist across multiple organizations.
Improvements:
- Improve the processing and HTTP responses of the Auto-Ticketing feature
- Add Mist Recommended Action to the incidents created by the Auto-Ticketing feature
Fixes:
- Fixed issue where Site Mist Edges were not assigned to their corresponding Network Site ('cmdb_ci_ni_site' CIs)
- Fixed issue where device names were not set correctly
- Fixed issue where cmdb_ci_ip_switch stack attribute was set to false while the stack_mode attribute was incorrectly set to master
- Fixed issue where the "SG-JuniperMist - Switchport" ETL was trying to create relationship with Cis not present in the CMDB resulting in the creation of a partial record
- Fixed issue within the Scripted REST API used to create incidents based on the Marvis actions where the incidents where not created if the MAC address of the impacted entity does not belong to a CI.
Integration Commons for CMDB
ServiceNow IntegrationHub Action Step – REST
ServiceNow IntegrationHub Action Template - Data Stream
CMDB CI Class Models
ITOM Licensing
ITOM Discovery License