Guardian by Alert Enterprise, built natively on the ServiceNow platform, is a cyber-physical security solution that unifies digital identity and IT security controls with physical access governance, risk and compliance (GRC) to streamline employee and visitor access management. Designed to automate compliance and security, Guardian eliminates manual access processes and ensures only authorized individuals—employees, visitors, and contractors—can enter your facilities.
Leveraging the power of the ServiceNow workflow engine, Guardian integrates with IT, HR systems, and Physical Security infrastructures, delivering a frictionless experience that enhances safety, security, and operational efficiency.
Key Features:
✅ Unify Cyber-Physical Security GRC – Connect digital identity management with physical security for a holistic governance, risk and compliance strategy.
✅ Real-Time Risk and Security Reporting – Monitor risk and security activity, alarms, and anomalies with detailed event logging and audit reporting.
✅ Mobile Wallet Credentials – Enable employees and visitors to use their smartphones for secure, contactless facility access via NFC Wallet integration.
✅ Automated Access Control – Assign, adjust, and revoke physical access based on real-time role changes, ensuring compliance and security.
✅ Self-Service Access Requests – Empower users to request badge replacements, restricted access, traveler access, and PIN resets—all from a centralized portal.
✅ Comprehensive Cardholder Management – Manage badges, credentials, and permissions with built-in audit trails for security and compliance.
✅ Automated Periodic Access Reviews – Enforce governance with scheduled reviews by area owners for high-security zones.
✅ Visitor Management Module – Streamline check-ins with pre-registration, ID verification, and policy enforcement for a modern, digital visitor experience.
With Guardian on ServiceNow, enterprises can enhance security, reduce administrative overhead, and provide a seamless access experience across employees, contractors, and visitors—all within a single, powerful platform.
Guardian Application to manage Physical Identity access management solution.
A new Service Catalog item has been added to support bulk creation of mobile credentials. This streamlines the request process for issuing multiple credentials at once, improving efficiency for high-volume onboarding or provisioning scenarios
We’ve introduced a new module and UI Action that allows users to launch an external SVG editor in a new tab. This feature is designed to simplify badge template editing and creation.
Introduced foundational tables to support future development of the Risk Management module.
Added bulk printing functionality to improve operational efficiency for high-volume output tasks.
Service Catalog