Guardian simplifies and secures how people access your facilities, whether you manage workplace services, IT service delivery, or enterprise physical security. Built natively on ServiceNow, it connects physical access systems with HR, IT, and workplace processes, so employees, contractors, and visitors enjoy a seamless experience while you protect people and assets.
For Platform Owners & Workplace Innovators
When “Buy vs. Build” comes up, Guardian removes the complexity of common needs like:
- Auditing access
- Approving secure area requests
- Onboarding/offboarding
- Managing visitor check-ins are pre-built in ServiceNow.
You don’t need to be a security expert. Guardian delivers the integrations, data models, and best practices out of the box while keeping you in your ServiceNow comfort zone.
For Physical Security Practitioners
Already managing PACS, visitor systems, or badge issuance? Guardian unifies them in ServiceNow, automating approvals, enforcing policy, and keeping HR, IT, and security in sync.
- End-to-end access governance tied to HR, IT, and compliance
- Automated role-based access changes
- Modern visitor management with ID verification and kiosks
- Mobile wallet credentials for secure, contactless entry
- Self-service badge/PIN requests in ServiceNow
- Real-time system integrations (HR, IT, PACS)
- Dashboards, audits, and compliance reports
Guardian brings 20 years of identity and physical access expertise into a native ServiceNow app. It’s security-scoped, upgrade-safe, and ready to deliver faster time-to-value with less risk.
- End-to-End Access Governance – Link physical access rights with HR roles, IT access, and compliance.
- Automated Access Changes – Adjust or remove access automatically when roles change.
- Modern Visitor Management – Pre-register guests, verify IDs, manage consent, issue Temp badges, and streamline check-ins, including self-service kiosks.
- Mobile Wallet Credentials – Enable secure, contactless access via smartphones.
- Self-Service Requests – Allow badge replacements, PIN resets, and restricted area requests in ServiceNow.
- System Integrations – Connect HR, IT, and PACS for real-time updates.
- Security Insights & Compliance – Live dashboards, access reviews, and audit-ready reports.
Version 1.0.0 – August 2025
Easily merge multiple visits into one streamlined group visit, keep check-ins compliant with location-specific photo consent text, and gain real-time integration visibility with the new Integration Monitor. Faster, smarter, and more secure—right from your SNOW Guardian workspace.
- Merge Individual Visits into a Group Visit: Allow Lobby Admins to merge multiple individual visits into a single group visit post-registration. The system automatically consolidates start/end times, hosts, escorts, and location details, with validations to ensure visits share the same date, location, and recurrence type.
- Photo Capture Consent Text Configuration – Enable administrators to define and display location-specific consent messages during visitor photo capture. Messages inform visitors about the purpose, use, and retention of their photos, with an optional “Do not store after visit” checkbox for enhanced privacy compliance.
- Integration Monitor – Provide a centralized, real-time dashboard for monitoring all integration activities, including provisioning, reconciliation, and data fetching. Features include error drill-down with detailed logs, retry options for failed records, visual analytics, and secure connector configuration management.
Service Catalog