Today, optimizing processes is a time-consuming, expensive process, and delivers inconsistent results. Leaders are struggling to optimize the processes involved in service delivery. They need a new level of transparency to identify opportunities for improvement, or areas ripe for smart automation. ServiceNow's in-platform process mining capability enable fast, cost-effective, data-driven improvements for all processes on the Now Platform.
- Discover how your process flows automatically from your audit data.
- Monitor and discover inefficiencies in your processes quickly.
- Automated process discovery on any table.
- Compare processes to investigate performance differences or deviations.
- Multi-dimensional processes for a more comprehensive view of process dependencies.
- Analyze processes using ML-based clustering.
- Quickly analyze the processes behind performance indicators and record lists.
- Use ML-based automated root cause analysis to understand the influencers behind process inefficiencies.
- View the activity transitions you've defined with the bottleneck analysis feature.
- A guided project definition, improvement opportunity definition and process configuration setup using builders
New:
- Parallel processing for playbook data introduced
Analyze ServiceNow Playbooks, including their stages and individual activities using Process Mining.
- Process Step filter (Previously Transition filter) & Rule-based Findings enhanced
Utilize the enhanced process step filter and rule-based findings to unlock new use cases and drive better process optimization outcomes through additional features and improved usability.
- Intent and Activity Analysis
Enables you to efficiently summarize (human) agent tasks and their sequence in relation to problem types, allowing pinpointing areas for improvement and taking concrete actions to optimize their processes.
- Mining Agentic AI logs
Create a process mining project on Agentic AI data logs by selecting the designated source from a readily available template.
- Integration with Task Mining
Analyze the activities of workstation users to gain insights on the time they spend and the activities they perform on tasks. This helps uncover inefficiencies, standardize best practices, and identify automation opportunities, ultimately improving productivity, compliance, and process consistency.
- New automated findings introduced
- Multidimensional project filters
Filter multidimensional projects based on child breakdowns and variants.
- Evaluation project for security operations available
- Multidimensional maps are supported on the Opportunity details page and Platform Analytics components.
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