Environmental and other threats have the potential to impact key facilities, personnel, and transportation networks. Crisis management provides capabilities for Crisis Managers and Business Continuity Managers to periodically exercise plans during normal operations to ensure that plans are up-to-date and accurate. Additionally, Crisis Management provides the capabilities to activate Business Continuity and Disaster Recovery plans during an actual crisis event.
Outcomes include:
- Periodic exercises of Business Continuity and Disaster Recovery plans to ensure effectiveness and identify potential gaps
- Identification of at-risk facilities and personnel
- Activation of business continuity plans
- Monitoring ongoing recovery task completion during a crisis event
The Crisis Management application within BCM features:
- Tabletop exercises and simulations of crisis events
- Tracking of lessons learned and recovery gaps
- Business Continuity Plan activation
- Event task assignment and progress monitoring
**New**
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Enhanced Collaboration between recovery teams during crisis : BCM users can create and manage recovery teams with users, groups, and hierarchies for coordinated crisis response. Tag events by escalation level (Site, Regional, Corporate, Global) and link recovery teams to track who's involved at each level.
Create collaboration threads within events to assign action items, track impacted assets, and communicate directly with team members. Auto-populate email recipients from recovery team membership for frictionless notifications. Propagate all team actions to the event activity stream for a complete visibility into the response timeline.
**Fixed**
• Assessment instances are cancelled when Action items are deleted.
• Hardened security by updating glide record secure for MRA modal api calls.
Agent Workspace (com.agent_workspace)
- Provides the baseline workspace experience for business continuity users