0
29.2.0
Australia, Zurich, Yokohama Patch 1, Yokohama, Xanadu
Standalone Application
The user interface integrates external communication systems (contact center platforms) with ServiceNow. This plugin provides a UI frame accessible within the ServiceNow platform, along with APIs and events for integrating with the Interaction Controls Component (ICC) and callback functionality.
- Context identification
- Links to forms
- Click-to-call capability
- OpenFrame window actions
- Integration with Interaction Management System (IMS)
- OpenFrame APIs
- Integration with Interaction Controls Component (ICC)
- Integration with callback
- Support for call resiliency for CCaaS delivering phone calls to the Configurable Workspace without creating Interactions
Fixed in this Release:
- Resolved a JavaScript vulnerability that allowed client-side sanitization to be bypassed.
- Resolved an issue where click-to-dial was creating multiple outbound interactions.
- Required plugins and products
- Subscription: This application requires a subscription to ITSM, CSM, or HR.
- Plugin: OpenFrame UXB Component plugin (v29.2.0 or above).