0
1.14.1
Australia, Zurich, Yokohama, Xanadu
Integration
The Service Graph Connector for Observability - Dynatrace imports the following types of data from Dynatrace to ServiceNow CMDB:
- Hosts
- Processes
- Services
- Applications
A Service Map is created using the relationship between various applications, application services, and infrastructure elements.
(Optional) This version also adds the ability to configure the ingestion of events through Event Management and automatically correlates events to the discovered CIs. As additional contentual enrichment information for the events, metrics and logs are also imported and associated with the events.
- Accurately classifies Dynatrace output into the appropriate CI classes: Application, Application Services, and Servers.
- Eliminates superfluous data that would otherwise clutter the Service Maps.
- Enriches events using log and metric data from Dynatrace.
- Changed
- Standardized MSFT SQL instance naming and mapping with ServiceNow Discovery to reduce duplicates and reconciliation errors.
- Updated the logic for the normalization of process paths, parameters, and command-line argument values for Windows processes to be with consistent with the processing logic for Linux processes.
- Established VM-to-server relationships for Azure VMs.
- Added unique environment values to the service name to prevent service record flapping.
- Added support for classifying Solaris servers.
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Required plugins and products
- Integration Commons for CMDB (from ServiceNow Store)
- CMDB CI Class Model (from ServiceNow Store)
- ITOM Discovery License
- IntegrationHub Data Stream Action
- Observability Commons - Only required for event ingestion. This dependency must be installed prior to installing this application. This app is hidden and can be found at the link in the Supporting Links section.