Integration and automation with Microsoft System Center Orchestrator for ServiceNow
The Kelverion Integration Pack for ServiceNow is a compliant integration for the Microsoft System Center Orchestrator IT Process Automation Solution. This Integration Pack enables users to create, update, get and delete records in ServiceNow The pack delivers a range of re-usable activities to automate IT-Functions such as:
Service Desk - create service records from a wide range of enterprise management tools or custom sources.
Monitor Service Records – monitor for new or changed service records to automate the diagnostic/remediation process.
Monitor Service Requests – monitor for new or changed service requests to automate the provision / fulfillment of the request.
Configuration Management – to initiate automated changes and transform and populate ServiceNow data into CMDBs or Asset Systems.
Orchestrator is part of Microsoft System Center suite, which provides solutions to manage both Microsoft and non-Microsoft Infrastructure covering event management, configuration management, data protection, virtual machine management, service management and IT Process Automation.
Orchestrator enables dynamic datacenters and is a key component in the delivery of Cloud Computing capabilities.
Activities provided by the Integration Pack:
- Create Record – activity dynamically creates new ServiceNow records using standard or customized ServiceNow forms.
- Get Record – activity returns records meeting specific filter conditions
- Update Record – activity updates specific records
- Delete Record – activity deletes specific records
Monitor Record - monitor for new or updated ServiceNow records
Upload Attachment – activity uploads attachment to ServiceNow record
Download Attachment - activity downloads attachment from ServiceNow record - Identify and Reconcile - upload Configuration Item (CI) data to the Configuration Management Database (CMDB) using the Identification and Reconciliation Engine (IRE)
Import Set - activity inserts a record into a ServiceNow import set table
Run Query - retrieves records from a ServiceNow table using a ServiceNow encoded query string
Run Scripted Web Service - runs a ServiceNow scripted web service
- Provides integration and automation with Microsoft System Center Orchestrator.
- Discovers the ServiceNow forms and their field attributes as configured in your instance.
- Code free, script free integration and orchestration.
- Provides access to Kelverion’s full library of integrations to other third party products such as Microsoft Azure, Office 365, System Center, BMC Remedy, CA ServiceDesk, Cisco Prime, Citrix XenDesktop and Amazon EC2.
- Provides access to Kelverion library of pre-built Automation Solutions for processes including VM provision on multiple hypervisors and clouds, Self Service Software provision, CMDB population and Automated Patching.
The Integration Pack for ServiceNow is an add-in for Microsoft System Center Orchestrator that enables you to automate the following activities:
- Insert records into a ServiceNow table.
- Update records in a ServiceNow table.
- Delete records from a ServiceNow table.
- Get records from a ServiceNow table or database view.
- Monitor new and/or updated records in a ServiceNow table.
- Upload attachments to a ServiceNow record.
- Download attachments from a ServiceNow record.
- Run scripted web services.
- Microsoft System Center Orchestrator 2016, 2019, 2022
- Microsoft .NET Framework 4.7.2
- ServiceNow Vancouver, Washington, Xanadu