0
9.1.2
Zurich Patch 4, Zurich, Yokohama Patch 9, Yokohama Patch 6, Yokohama Patch 5, Yokohama Patch 2, Yokohama, Xanadu Patch 9, Xanadu Patch 4, Xanadu, Washington DC Patch 7, Washington DC Patch 5
The most effective way to reduce the business impact of a crisis is through proper planning. The best continuity and recovery plans include communications call trees, secondary site definitions, and predefined runbooks to be used during a crisis. These plans must also be routinely exercised to identify areas for improvement. Outcomes include:
- Improved effectiveness and usability of plans during simulated and actual crisis events.
- Increased redundancy and reduced single points of failure.
- Real-time integration with the ServiceNow CMDB
- Plan maintenance, review, and approval workflows
- Recovery gap identification
- Loss scenario analysis and recovery strategy identification
- Plan documentation management
- Recovery task identification and assignment
- User-specific dashboards for automated report delivery of KPIs and metrics
- New
- Cross plan task dependency
- Recovery tasks inside Business Continuity Plan (BCP) can now be linked to tasks from other plans, provided they belong to a direct parent plan. These will be carried across to event tasks.
- A new “Associated Plans” tab has been introduced to easily view and manage these cross-plan connections
- Phases
- Introduced phases to categorize tasks across different stages of a recovery event, such as Preparation, Recovery, Validation, and Return to Normal, for clearer progress visibility
- Shipped some out of box phases: Preparation, Recovery, Recovery Validation, Return to Normal, Return to Normal Validation, Post-incident review
- Asset recovery level
- A new option which allows users to mark impacted assets as Partially Recovered or Recovered upon task completion
- Include in Actual Crisis or Exercise
- Users can now specify whether a task should be included in an actual crisis or exercise scenario
- Exclude from Time Calculation
- A new option lets users mark tasks that should not be factored into overall time calculations
- Cross plan task dependency
- Changed
- Replaced "Related plan" and "Parent plan" tabs with "Associated Plan" tab in BCP record
- Agent Workspace (com.agent_workspace): Provides the baseline workspace experience for business continuity users.
- Document Templates (com.snc.document_templates): Platform capability used to provide customizable templates for exporting business continuity plan information to a PDF file.