0
12.0.7
Brazil, Australia Patch 5, Australia Patch 4, Australia Patch 3, Australia, Zurich Patch 12, Zurich Patch 7, Zurich Patch 4, Zurich, Yokohama Patch 12, Yokohama Patch 9, Yokohama Patch 6
Standalone Application
The most effective way to reduce the business impact of a crisis is through proper planning. The best continuity and recovery plans include communications call trees, secondary site definitions, and predefined runbooks to be used during a crisis. These plans must also be routinely exercised to identify areas for improvement. Outcomes include:
- Improved effectiveness and usability of plans during simulated and actual crisis events.
- Increased redundancy and reduced single points of failure.
- Real-time integration with the ServiceNow CMDB
- Plan maintenance, review, and approval workflows
- Recovery gap identification
- Loss scenario analysis and recovery strategy identification
- Plan documentation management
- Recovery task identification and assignment
- User-specific dashboards for automated report delivery of KPIs and metrics
**New**
Assign group ownership to business impact analysis, plan, and event records
- Enable group ownership for plan records along with individual ownership.
- Use the My group's pending tasks and My group's items tabs, added to the My Tasks page, to view group-owned records.
Import and export recovery tasks from Microsoft Excel
- Upload recovery tasks in bulk using Microsoft Excel files, with row-level validation and error handling. Microsoft Excel columns are mapped to recovery task fields, to validate data integrity, support updates to existing tasks, and insert new tasks in the same import.
- Use the Export to Excel action to download current recovery tasks as a Microsoft Excel workbook for offline editing or sharing. Transform history and Import log related lists provide traceability of the most recent import run, including row-level errors and skipped records.
Reorder recovery tasks using Gantt timeline and dependency links- Users can reorder tasks in Gantt view by linking dependencies, with drag-and-drop actions and error handling messages. Planners can update task order for their plans, and program managers for all plans.
**Changed**
- Recovery teams can be created at global level and utilized in the plan.
Not applicable for this application version.
- Agent Workspace (com.agent_workspace): Provides the baseline workspace experience for business continuity users.
- Document Templates (com.snc.document_templates): Platform capability used to provide customizable templates for exporting business continuity plan information to a PDF file.