0
12.0.0
Zurich, Yokohama, Xanadu, Washington DC
ServiceNow® Health and Safety Incident Management includes Employee Center and Now Mobile based incident and observation submission tools. Employees can easily submit incident and observation reports to safety teams.
Featuring a Health and Safety Workspace, safety teams can conduct investigations into safety incidents using tools like the incident playbook, injury and illness logs, root cause analysis, and corrective and preventive actions. If Critical Event Management is also installed, safety incidents can be linked to any of the emergencies that your company is managing.
- Incident playbook
- Injury and illness
- Root cause analysis
- Assignable corrective, preventive, and learning actions
- Unified workspace including root cause analysis, logs and injury playbook, and risk assessments
- Report field mapping that enables users to import custom PDF templates to cover regional and industry incident reporting needs
- Meeting management for tracking safety meetings and minutes of meeting
New
- Configurable fields in the injury picker.
- Tracking of multiple injuries per body part.
- Default map location setting for incidents and location search for incident maps.
- Enhanced PDF mapping with security, attachment controls, and choice for fillable exported PDFs.
Fixed
- Improved speed of meeting host search.
- Fixed impersonation issues for demo users.
- Improved accessibility for playbook steps and resizable panes.
- Fixed empty address fields in observations.
- Corrected display of tasks in People involved and Action tabs.
- Fixed security issues with encoded queries.
- Fixed missing search bars and improved heading levels for accessibility.
- Fixed visitor fields display on forms.
- Restored demo data for Health and Safety Incident Management.
- Updated visitor hints and geo property access.
- Improved translations for interface elements.
- Fixed comparison functions for Knowledge Base articles.
Requires ServiceNow Zurich or a later family release.