0
13.1.0
Australia, Zurich Patch 6, Zurich, Yokohama, Xanadu
Standalone Application
ServiceNow® Health and Safety Incident Management includes Employee Center and Now Mobile based incident and observation submission tools. Employees can easily submit incident and observation reports to safety teams.
Featuring a Health and Safety Workspace, safety teams can conduct investigations into safety incidents using tools like the incident playbook, injury and illness logs, root cause analysis, and corrective and preventive actions. If Critical Event Management is also installed, safety incidents can be linked to any of the emergencies that your company is managing.
- Incident playbook
- Injury and illness
- Root cause analysis
- Assignable corrective, preventive, and learning actions
- Unified workspace including root cause analysis, logs and injury playbook, and risk assessments
- Report field mapping that enables users to import custom PDF templates to cover regional and industry incident reporting needs
- Meeting management for tracking safety meetings and minutes of meeting
- Conversational incident and observation intake
Changed
- Replaced
service_viewerrole withcmdb_readinsn_ohs_im.incident_readerACL.
Fixed
- Fixed missing H&S catalog items under Safety Incident & Observation in the Now Mobile app.
- Improved Workspace Homepage first-view performance.
- Fixed issue related to injury records saving under Advanced Incident on Now Mobile.
- Fixed saving issue with “People involved”, “Type”, and “What was observed” fields captured via Conversational AI for safety observation.
- Internationalization: Corrected overlapping front and back body switch arrows in Health and Safety Workspace for RTL (Right-to-Left) languages like Arabic.
- Fixed WSD dashboard location filters (Site, Campus, Building, Floor).
- Improved multiple-injuries entry flow on incidents.
Requires ServiceNow Zurich or a later family release.
Other Requirements:- Requires WSD location data model for location choices
- Requires WSD visitor management to log incidents for visitors
- Requires EAM for asset associations
- Requires CEM if you wish to associate incidents with emergencies managed in Critical Event Management
- Requires Learning Core for assignment of learning actions