0
13.0.1
Australia, Zurich Patch 6, Zurich, Yokohama, Xanadu
Standalone Application
ServiceNow® Health and Safety Incident Management includes Employee Center and Now Mobile based incident and observation submission tools. Employees can easily submit incident and observation reports to safety teams.
Featuring a Health and Safety Workspace, safety teams can conduct investigations into safety incidents using tools like the incident playbook, injury and illness logs, root cause analysis, and corrective and preventive actions. If Critical Event Management is also installed, safety incidents can be linked to any of the emergencies that your company is managing.
- Incident playbook
- Injury and illness
- Root cause analysis
- Assignable corrective, preventive, and learning actions
- Unified workspace including root cause analysis, logs and injury playbook, and risk assessments
- Report field mapping that enables users to import custom PDF templates to cover regional and industry incident reporting needs
- Meeting management for tracking safety meetings and minutes of meeting
- Conversational incident and observation intake
New
- Added a Conversational catalog item for reporting Health and Safety observations via a guided conversational interface.
- Added support for related lists in PDF mapping within the Workspace, enabling richer PDF document generation.
- Dashboard filters in the Workspace now apply consistently across supported metrics on each dashboard tab.
Fixed
- Fixes to ensure employee names are consistently carried over from the People Involved section when creating Observation cases.
- Resolved an issue preventing the Observation record from loading in the Health & Safety Workspace.
- Fixed Playbook issues such as the refresh list button, unintended overwrites of the first record in a list, and an infinite loading state.
Requires ServiceNow Zurich or a later family release.