0
5.0.4
Australia, Zurich, Yokohama
Integration
ServiceNow Voice is the central framework that works with the Amazon Connect Integration for ServiceNow Voice and other call center providers. It also integrates with ITSM/CSM applications to create voice-enabled employee experience, enhance agent productivity, and provide management with reporting insights and coaching opportunities.
This framework serves as the backbone for integrating call center providers with ServiceNow.
Changed:
Updated security directives.
- Required plugins and products
- This application requires a subscription to ITSM/CSM/HR
- Dependencies
- Interactions Management (com.glide.interaction)
- OpenFrame (com.sn_openframe)
Additionally, at least one Content Pack app (ServiceNow Voice for ITSM/CSM/HRSD) is required for full functionality with operation handlers.