ServiceNow Otto AI-powered, conversation-first employee experience that learns from how employees work—dynamically recommending answers, knowledge, and actions about the world of work. Employees get answers and guidance what to do next and boost productivity from a personalized experience that gets smarter over time.
• Work better with a conversation-first employee experience powered by Now Assist.
• Track, chat, and complete catalog requests through a conversational experience.
• Help employees find what they need with blended search enriched by AI-generated answers.
• Approve, reject, and act on tasks across departments from a unified inbox.
• Give employees a personalized canvas — a customizable space for widgets, tools, and content relevant to them.
• Render widgets and forms directly in the conversation and pin them to Canvas for fast access.
• Find colleagues and explore org structures with AI-powered people search.
• Host employee knowledge and catalog for a unified experience
- Introduced topic-based content discovery with category-based navigation in Employee Slate, updating the browse experience.
- Enhanced org charts with responsive layouts, profile cards redesign, and team visualization.
- Provided field visibility controls on knowledge articles.
- Introduced configuration scope controls so task configs and Lit-based action widgets can independently target Employee Center or Employee Slate, enabling teams to ship new configs with existing mappings.
- Introduced task record preprocessing for skills to fetch context, enrich records, and format output before skill invocation.
- Rebranded Now Assist, Moveworks, and AI Experience to Otto for consistency.
Now Assist for Platform (sn_genai_platform)
Employee Slate (app-ex-ai-portal)