Home

Your Discovery command center. The Home page provides an at-a-glance status of your Discovery environment - critical metrics, ITOM Visibility app shortcuts, and top active errors so you can orient fast and act immediately. When no schedules exist yet, guided onboarding walks you through getting started with the ITOM Configuration Console.

Schedules

Full life cycle visibility for every Discovery schedule you run.

Overview: Trend your Discovery health over time. View total schedules by location and track completed, canceled, or failed statuses to spot patterns before they become problems.
IP-based discovery: One centralized view for all IP-based schedules. Monitor coverage gaps, manage schedule configuration, and ensure every corner of your network is being discovered.
Cloud discovery: Instant access to every cloud-based Discovery schedule. Manage multi-cloud environments from a single, consistent interface.
Discovery status: A clear, filterable list of configuration item (CI) Discovery statuses and details, so you always know what was discovered, when, and whether it succeeded.

Diagnostics

Find problems faster. Fix them for good. Diagnostics brings your error intelligence and anomaly data into one consolidated view with AI doing the heavy lifting on prioritization.

Errors: Errors are grouped by refined error code, severity, and category. Each error card links to a dedicated Error Details page that shows the root cause, step-by-step remediation guidance, and individual error instances. No more hunting through logs.
- ServiceNow Otto for Error Framework surfaces prioritized, high-impact insights right where you need them. The AI Insights panel reads your active error landscape and generates a prioritized summary surfacing the highest-impact issues and quick wins scoped to your domain. Requires ServiceNow Otto for Error Framework (com.sn_ef_gen_ai), which is automatically installed with ServiceNow Otto for Platform.
Anomaly detection: See which Discovery schedules are behaving unexpectedly. The Anomaly detection tab surfaces schedules where unusual patterns have been detected in a configurable lookback window—before a missed discovery becomes a CMDB gap.

Content 360

Smarter classification. Better CI data. Less manual work.

AI-assisted application fingerprints: Machine learning (ML) clusters your running process data and recommends unique application fingerprints. Create accurate application CIs with a single click; no more guesswork on what's running in your environment.
ITOM Content Service: Opt in to crowdsource your anonymized running process data. AI librarians at ServiceNow curate application classifiers and SNMP OID content weekly and push updates automatically to every enrolled instance, so your content library stays current without any manual effort.
SAM integration outcome: Turn process fingerprints into installed software records automatically, feeding your Software Asset Management workflows with accurate, discovery-driven data.

Insights

All your Discovery reporting in one place. No need to navigate across multiple modules.

The Insights page aggregates purpose-built reports and dashboards for:

Discovery Operations Monitor
Oracle GLAS Data Collection
Kubernetes Explorer
Nutanix Dashboard
MID Server Dashboard
Agent Health Dashboard
Missing compute resources from Discovery
Shazzam Insights
Tag Governance Insights
Virtual Machine Explorer
URL Discovery Insights

Tuning

Keep your Discovery environment in peak condition. Tuning gives administrators a health score, a list of failed checks, and clear guidance on what to fix—organized by priority, category, and suite.

Tuning Home: Your Discovery health score at a glance. Failed checks are categorized by priority, so you know exactly where to focus remediation effort.
Checks: A comprehensive list of instance checks spanning Discovery, MID Server, and self-monitoring suites. Each check gives you what you need to diagnose and resolve issues fast.

Settings

Complete control over how Discovery runs, integrates, and communicates.

General: Control how Discovery data is visualized across the workspace—tailor the experience to your team's preferences.
Anomaly detection: Define how Discovery identifies and surfaces irregular schedule behavior—set sensitivity thresholds and lookback windows to match your environment's patterns.
IP Address Management (IPAM): Eliminate manual schedule maintenance. IPAM automatically synchronizes network data from your IPAM solution into Discovery schedules creating, updating, and cleaning up records as your network changes. Supports both IPv4 and IPv6.
Discovery notifications: Never miss a critical event. Configure alerts for anomalies, MID Server or cluster down events, and auto-created IPAM schedules delivered via Microsoft Teams or email.
URL Discovery (conditional): Broad or targeted URL monitoring - your choice. Monitor all visited URLs or focus on specific targets, with bulk upload support for large lists. Available when ITOM URL Discovery and SAM Platform plugins are installed.