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1.19.0
Zurich, Yokohama, Xanadu, Washington DC, Vancouver Patch 9, Vancouver Patch 5
ServiceNow® Workplace Visitor Management enables employees to seamlessly register guests expected at the workplace and allows organizations to manage safe and secure check-in procedures. Once visitors are registered, automate tasks such as communications, badge printing, health surveys, and paperwork required prior to their scheduled arrival.
The workplace teams and office receptionists can easily monitor a visitor's arrival status with real-time dashboards. Tasks and approvals are automatically generated to initiate building access, grant Wi-Fi access, add a parking space, link to an existing room reservation or include any other requirements for their scheduled arrival.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
- Easily register guests visiting your premises with required entry information and guidance.
- Manage a safe and secure check-in process with automated health screening surveys and communications.
- Extend on-site access with daily pre-printed visitor badges for easy identification and check-in
- Route visitor access approvals for special locations and optimize use with advanced dashboards and reports.
- Provide visitors with a self-service check-in, registration and check-out experience to visitors when the Workplace Services Kiosk application is installed.
- New
- Added support to bulk upload visitors when creating a visit.
- Added support for recurring and multi-day visits.
- Added the ability for receptionists to capture visitor photos.
- Added an order field to control the sequence of check-in and check-out options on the kiosk.
- Introduced new invitation table to support multi-day and recurring visit logic.
- Changed
- Updated email notification logic to support multi-day and recurring visit patterns.
- Merged the invitation and policy emails into a single notification.
Important: All email notification customizations need to be updated.
- Fixed
- Fixed an issue where selecting a prior visitor did not retain their VIP status.
- Fixed timezone-related issues.
- Fixed an issue that caused future visits to be anonymized.
- Removed
- None
- Workplace Core (sn_wsd_core) plugin must be installed.
- The System Admin (admin) role is required to install the application.