0
2.0.0
Zurich Patch 1, Zurich, Yokohama Patch 6, Yokohama Patch 3
The ServiceNow Lens application extracts and comprehends data from emails, images, handwritten notes and forms, websites, and applications. ServiceNow Lens integrates with ServiceNow forms so that you can create or update records to auto-fill in your form fields. By connecting to a ServiceNow instance, you can also use ServiceNow Lens in a standalone mode to see a preview of the extracted data or get insights about your use cases. ServiceNow Lens is a desktop application that you can download for both Windows and macOS operating systems.
- Boost productivity by scanning artifacts and auto-filling information into forms instead of manually typing.
- Preview outcome by providing specific instructions and analyzing.
- Get insights from multiple images to take appropriate actions.
Capture data
- Get actionable insights from visual data such as images, hand-written notes and forms, emails, websites, and applications.
Act on visual data
- Provide instructions to Now Assist on what to do with the captured data. For example, convert the extracted data into the JSON format.
Launch from ServiceNow forms
- You can launch ServiceNow Lens from a form to fill the extracted data automatically into the form fields.
Use as a standalone application
- Use ServiceNow Lens as a standalone application for previewing extracted data. You must connect to a ServiceNow instance before you start using Lens.
Use ServiceNow Lens in Virtual agent
- Trigger ServiceNow Lens from a Virtual Agent conversation by using ServiceNow Lens topic in Virtual Agent.
- New
- Use ServiceNow Lens to launch the scanner window that uses the context defined in Lens actions or as a standalone application.
- Use Lens actions to define default instructions, trigger options, custom context, transform response logic, and post processing instructions for ServiceNow Lens execution.
- As part of your integration logic, configure a Lens action as one of the step to invoke ServiceNow Lens service from any part of the ServiceNow AI Platform, such as a workspace form or portal.
- Trigger ServiceNow Lens from a Virtual Agent conversation in a mobile or portal.
- Use Google Gemini and Anthropic Claude on AWS as AI model providers for ServiceNow Lens in addition to Azure OpenAI.
- Changed
- Captured images are now attached to the record that is auto-filled using ServiceNow Lens.
- Fixed
- Removed
Required plugins and products
- Yokohama Patch 6 / Zurich Patch 1
- ANY Pro Plus SKU
App Dependencies:
- ServiceNow Lens Core