0
3.3.0
Zurich Patch 1, Zurich, Yokohama Patch 6, Yokohama
The L1 Service Desk Specialist AI worker leverages Digital End-User Experience (DEX) capabilities for automated triaging, research, and remediation of device and application related issues.
The L1 Service Desk Specialist AI worker leverages DEX capabilities for automated triaging, research, and remediation of device and application related issues.
The L1 Service Desk Specialist AI worker leverages DEX capabilities for automated triaging, research, and remediation of device and application related issues.
To access the DEX issue diagnosis and resolution agentic workflow, make sure that you install the following applications:
- Digital End-User Experience (DEX) application.
- Now Assist for IT Service Management (ITSM)