0
4.2.0
Australia Patch 1, Australia, Zurich Patch 8, Zurich Patch 1, Zurich, Yokohama Patch 6, Yokohama
Generative AI
Digital End-User Experience (DEX) supports Zoom skill, which analyzes Zoom call quality metrics to diagnose the root cause of Zoom call-related issues and suggest a resolution plan. The Zoom skill is automatically invoked from the DEX issue diagnosis and resolution workflow when issues related to Zoom call quality are reported from the incident flow.
A boot-time skill that analyzes Windows device boot time metrics to identify the root cause of the boot time delays or lags, and is integrated with the device boot time UI for root cause analysis and recommendations.
Zoom skill to assess Zoom call quality.
- AI-based correlation of Zoom call metrics with device, network, and system data.
- Root cause identification for degraded Zoom experience.
- Integration with the incident.
- Automated or guided remediation actions and knowledge base lookup for similar past issues and resolutions for incident flow.
- AI-based recommendations for resolving the issues.
- Integrated with Zoom call quality metrics UI to investigate and get recommendations.
Boot Time Skill to assess the Windows Boot time metric.
- AI-based analysis of Windows boot time metrics to identify the root cause of the boot time delays.
- AI-based recommendations for resolving the issues.
- Integrated with the device boot time metrics UI to investigate and get recommendations.
Fixed:
Minor defects
To access the DEX issue diagnosis and resolution agentic workflow, make sure that you install the following applications:
- Digital End-User Experience (DEX) application.
- Now Assist for IT Service Management (ITSM)