0
16.3.0
Australia, Zurich, Yokohama, Xanadu
Standalone Application
Order Management is a dynamic catalog-based system that captures, enhances, and oversees the complete lifecycle of product and service orders. It efficiently handles order orchestration, data enrichment, and decomposition to ensure accurate and timely fulfillment.
- Define products, underlying services, and the relationships between them.
- Create offerings for these products and services and market them to customers.
- Capture and enrich new orders received through channels which include eBonding (pre-San Diego), Service Bridge (post-San Diego), and the Product Order Open API.
- Decompose orders into the appropriate product, service, and resource orders and order tasks required to fulfill those orders.
- Manage and orchestrate service orders received from external customer order management systems.
- Manage and dynamically compensate for changes received when a customer or service order is in flight.
- Identify order fallout and automatically route fallout tasks to the appropriate team to investigate and diagnose.
- Define catalog rules that dictate how order characteristics are propagated and transformed during order fulfillment.
- Seeded with demo data to demonstrate order intake and fulfillment for enterprise mobility products.
- New:
- Delta Pricing on Order: Supports pricing and quantity calculations during MACD activities and renewals by deriving changes from existing products, contracts, or purchases.
- Contract Consolidation on Order: Ensures that orders created from consolidated quotes retain traceability to all originating contract lines, maintaining accurate relationships between source and consolidated lines. Additional calculated fields on order lines support visibility into uplift values derived from consolidation rules.
- Enhancements to price and quantity ramps on order line items: Enable agents to create and manage custom ramp structures with flexible segment durations. These enhancements support ramp changes across the order lifecycle, including amendments and renewals, while ensuring pricing and quantity consistency across ramp segment.
Requires the following applications:
- Product Catalog Advanced
- Product Inventory Advanced
- Telecommunications, Media and Technology Core
- Compatibility Management
- Configurable Workspace for Order Management
- Customer Service Install Base
- Customer Service Case Action Status
- Data model for Order Management
- CMDB CI Class Models
- Fallout management
- Attribute propagation