0
10.6.0
Australia Patch 3, Australia Patch 1, Australia, Zurich Patch 10, Zurich Patch 7, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 7, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama
Integration
Enable end users to create and follow up on ServiceNow requests, receive notifications, and engage with ServiceNow Otto and live agents directly from within Microsoft Teams.
Customers with ServiceNow Otto and Microsoft 365 Copilot can enable end users to leverage the power of conversational generative AI within Copilot to find knowledge articles and and request IT items.
- Enable end users to engage with ServiceNow Otto and live agents from within the Microsoft Teams messaging app.
- Update users by sending timely notifications of requests and changes to ServiceNow data.
- Enable end users to use Copilot and ServiceNow Otto within Microsoft Teams to search KB articles and catalog items.
- Provide Microsoft 365 Copilot support for both self-configured bot and the Conversational Integration with Microsoft Teams app.