0
2.0.9
Australia Patch 5, Australia Patch 3, Australia Patch 1
Generative AI
FSM - Foundation activates the AI features included with every FSM AI Native subscription. It works alongside Now Assist for Field Service Management to enable and govern foundational AI capabilities across your field service operations.
Technicians and dispatchers get Work Order Task Summarization out of the box — an AI capability that consolidates task details, work notes, activity streams, and contextual data into concise summaries. Less time searching through records, more time focused on the actual work.
AI-Powered Summarization
Work Order Task Summarization: Automatically generate concise summaries of work order tasks to reduce manual review effort.
New
- Fluent based development support added.
Changed
- ServiceNow Otto is the new Al experience brand. This change is reflected in the name of ServiceNow products, including Field Service Management. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
Fixed
- None
Removed
- None
Dependencies:
- ServiceNow Otto for Field Service Management(FSM) [com.sn_fsm_gen_ai : 11.0.6 or later]
- ServiceNow Otto for Platform Foundation [sn_ai_plat_fdn : 2.2.0 or later]
Note:
- Plugin Field Service Mobile [com.sn_fsm_mobile] is needed for the AI agent flow in Mobile.
- Store app Field Service Contractor for Mobile [com.snc.fsm_ext_mobile V3.0 or higher] is required for the contractor flow.
- NAVA features are supported only for Field Service Mobile.
- Latest agent App version is required for both iOS and Android.
None